Advice!: Fanbox dont refund to supporter (Pixiv Fanbox)

The link for more information here https://fanbox.pixiv.help/hc/en-us/articles/360005063874-How-do-I-make-a-refund-to-supporter#:~:text=We%27re%20sorry%2C%20but%20we%20cannot%20refund%20money.%20Even,that%20have%20already%20been%20collected%20cannot%20be%20refunded.