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a bit glitchy (Patreon)

Published:
2025-09-02 00:38:14
Imported:
2026-10

Content

Hi everyone!

I just wanted to let you know that I've seen your comments about a few different glitches with patreon and viewing content. I wanted to address it here on the main page so the comments don't keep getting lost in the chat.

First, I have put in a request with patreon to fix the issues, and if you are experiencing issues with accessing the videos and want to put in a similar request that would be great. The more squeaky wheels the better haha!

Second, It seems like this may be an app problem because I can access all the videos on my end on the computer. Try logging into the site on a computer to see if that helps, and also maybe try refreshing or deleting/reuploading the app. I've also noticed that more of the app glitch problems happen on ipads and tablets unfortunately.

I also can provide direct links to the videos to watch here or through youtube, so if there is a specific one you want access to in the meantime, comment the project number and I will get the direct link to you asap.

Thanks so much for your patience and understanding! Love you all

Comments

Cathey

Thanks for the possible workarounds, Kristin!

Allie

This happened with the newest Patreon app update. The glitches started on my phone after the update, but the iPad was fine until it accepted the update as well.

Margaret

Hi Kristen, Thank you so much for addressing the issue. It was never a problem in the past. I do believe it is an issue using an iPad. I did delete and reinstall the app,updated IOS ,refreshed etc,an put in a request to Patreon .It will work if I sign into Patreon on Safari but not the app.Unfortunately I do not have a computer . It seems to be a problem with all of my Patreon subscriptions . I am interested in doing the mini paintings so I can access them using my browser . I appreciate that you took the time to address the issue . I love your work and your video’s are wonderful . I am 80 yrs old and you inspire me. Much love Margaret

Marian

Thanks, Kristin, for addressing this so quickly. I generally view videos in advance on a desktop or laptop. I don't use my phone (app) except to check the chats. Excited to be able to view all these wonderful tutorials!

Hanna K

One other glitch i have experienced on my android phone is not being able to get to home page where you can select Chats, Collections, etc. And if I click on the icon for Chats at the bottom of the screen, I am only presented with "Vote" chat option. I just can't navigate your Patreon section like i normally did. I'm not sure how to report this to Patreon. Maybe you can pass it along. Btw, I have deleted and reinstalled the App after restarting my phone and nothing changed.

Terri Benyon

Thank you Kristin, My phone app is working great. The glitch I am having is on my laptop, which is where I view to paint. I cleared my cashe and reset my web-browser and it didn't help either.

Catherine Bielen

I have not had a problem. So figure. Must be app.

Dianne

I rebooted my iPhone; have most current t App & still glitchy

Bear Raeb Barrett

I use my iPhone for everything and have not had any issues

midorijada

Hi Kristin, I couldn't access to the live video and recap one either. I found out the cause the problem was my VPN. If I turned off the VPN, I could access the videos. I hope the YouTube will fix the issue ASAP. I just want you to know what I found out. Thank you, Fresno, CA

Margaret

For some reason if I go to shop all of the mini tutorials are there. But no tin Collections. Strange.

Marika in The WilderMess

I put in a support request on Saturday, and just heard back this evening. They asked me to send a screen recording of the issue I am having (can only access ten posts in collections—the app will not load anymore when I scroll down the list of posts, but only in collections). I am experiencing this with other creators as well, so it’s definitely a weird app thing.

Melanie Warren

Thanks! I have reinstalled on my PC, iPad and iPhone and it’s still a problem but watching them through ‘posts’ is a good work around for now. Hopefully they fix it! It’s not just your Chanel, other creators too!

Kathleen Eckler

If you want to use your phone/tablet, Go to Patreon through your browser. The you can access all of the Collections. I cannot use the app but that works.

Gigi’s painting progress

I click on your home page, scroll down to “see more”, and click on it, everything is there. Every post including all the minis.

Susie

Me too

Susie

What is the website link I should try on my computer? I have been using my IPhone with the app.

Christina Rodriguez

I have a problem with your chat disappearing on the app. I can only see the Live Vote Chat

Betsy

My issues with Patreon are this- when I click on the video tab at the bottom to bring up past paintings, especially the tiny painting series, not all show up! It's very frustrating trying to find them in sequential order. The set up is also different on my Ipad vs Android phone. For example, in this screenshot, where is #68? Oh wait, I can't upload a photo here! But can in other conversations?

Lorraine Trautwein

I was having problems but I updated my app and that fixed them.