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This month is a merch month, and we'll be making creating those orders for you very soon!  Please make sure your address is up to date. We pull this directly from Patreon, so check out their support article here if you're having any issues:  https://support.patreon.com/hc/en-us/articles/115002832686-Update-my-shipping-address-for-my-membership

Comments

Ignacio Segura Montero

Hi team! My shipping address is perfectly fine, but if I need to change my t-shirt size for rewards, how do I do that?

ClubPA

Please sign in on penny-arcade.com with your Patreon account and click the cogwheel in the top right to access the drop down with your sizing info.

InvalidFish

I never received an email or package for October/last quarter... Where do I go to submit a support ticket?

ClubPA

Hi Marc, unfortunately due to Covid restrictions our merch shipping is running behind. Your order has been created, but hasn't shipped yet.

Anonymous

Hey guys, I got the email for this back in October, but I haven’t received a package yet. Have these shipped yet or should I just wait it out a bit longer?

ClubPA

I think they might not have shipped yet, but the orders are created. Sorry for the delay, everything is fucky with the mail right now.

Anonymous

Okay. Thanks for the update!

Anonymous

I’m not sure when these posts are from, but I never received a shipment from this quarter either. Any one know if they have been sent or are still behind.

ClubPA

Our fulfillment is really far behind, but the orders are created. My hope is that you'll receive the Q4 package and the Q1 2021 package this month