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I got an answer from Patreon support here are few steps you can check if you cannot see the differents community chat on Pattreon

[23:09]Possible reasons why paying subscribers may not have access to community chat: Payment declined: If a member's payment is declined, their access to members-only video/text, etc. (including community chat) is revoked until the payment is resolved. -Subscription status: Only members with active status have access to benefits. If their status is refused, cancelled or fraudulent, they lose access. -Billing model delay: If you have recently changed your billing model or paused your subscription, there may be a delay in updating access for some members. -Synchronization problems: If you use integrations (such as Discord), synchronization errors can sometimes delay or block access.

[23:10]If some of you can send me their address mail in dm they use for patreon, he can check it more easier

Comments

KatoBen

Last time this happened to me, I contacted Patreon and they tried to give me a copy pasted response. I had to calmly remind them that I told them I am using the website, not the phone app.