"An attempt was made to apologize" (Patreon)

Hello Lords and Ladies!

A BIG SORRY to everyone that was impacted by my sudden disappearance! I hate to admit, but... I was exhausted.

The workload in the last six months from my regular job (I am in IT at a University, and dealing with the consequences due to COVID-19 to enable both employees and students to continue their jobs or their studies mainly from home was made possible by the IT departments. It was quite a challenging time), the responsibilities I feel for every Patron (and non-Patron as well) with a growing community demanding attention (and righteously so), then the Little One coming into our lives and bringing some whole new levels of demand into it (and so many lovely moments, 10/10, would recommend).

I like to picture myself as someone who can handle ... everything! And it's not the greatest feeling in the world to admit to yourself and to others that this is not true 100% of the time. In all honesty, I was planning to take a break for just one or two days, to get a deep breath and then continue from there. 

One day led to the next and oh boy, it felt good to have a mind getting at ease. There was nothing besides changing diapers and feeding the Little One, it was just so great! It became a week, and quickly a second and yeah, I became more and more wary thinking about how it is for all of you: Not hearing anything, not getting responses to bug reports, no Discord presence, no answers to messages here on Patreon.

That's not my work ethos and it became a bit like needing to talk in a relationship, knowing you did wrong and postponing the aftermath in order to not having to deal with it. That was wrong, that was unprofessional and you deserve better.

Long story short: I am taking full responsibility. If you had any unresolved issues, any unanswered questions or if you are feeling anything else besides pure joy about VTTA: Send me a message with the text "REFUND" and you will get refunded, no questions asked. 

Furthermore, the following month (November) has the Patreon check disabled on the extension. Even while it's on a short notice, you can remove your pledge and still have access to all tools. This will require you to visit the options on the Chrome extension and to logout/login there to work.

That being said and out of the way, I do hope that we will continue this journey together. Having a mind not constantly racing and being able to step back a little is great to visualizing the bigger picture. It enabled me to identify pain points for me and probably for you in the current state of tools, make some judgement calls and basically starting work on propelling the integration of your licensed content into the right direction. I will close this post with this vague statement and the teaser: The next weeks will bring substantial improvement in all regards and I am looking forward to sharing details with you very soon.

Stay lovely, 

Sebastian