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This page is for problems installing/updating - If you are having problems with the download links click here

WINDOWS, MAC AND LINUX

 

Installing

To Install on these devices please delete any previous version you have installed before installing the newer one, keeping them shouldn't b an issue although some rare cases have happened where the files have become linked and try to load half from one and half from the other

 

One other issue i know if is if on WINDOWS you cant open it try opening the Zip folder on your desktop as for some reason is the name of the place where you are extracting it has too long a directory name to get to it it can glitch it

 

If you are on Windows and have a _MACOSX folder leave that one alone the Application will be in the Windows Folder

Failed To Load Mono

This is quite an easy fix, it basically means the ZIP didn't extract fully. The best thing to do is delete the folder that has been extracted and then extract the ZIP file again. If you still get the error you might need to download the ZIP file again.

MAC - File Can't Be Scanned

This is a common bug, after trying to open it for the first time and getting this message click ok and then go to Settings > Security > Then depending what versions of Mac you have you will either need to go to General or scroll down and there should be an option to open it.

 

MAKE SURE YOU HAVE ACTUALLY UN-ZIPED/EXTRACTED THE FILE IF YOU DOWNLOADED THE COMPRESSED FILE OTHERWISE IT MIGHT NOT WORK OR WILL ASK YOU TO EXTRACT THE FILES EVERY TIME YOU RUN IT

 

Updating

To update the game on these devices all you need to do is install the latest version of the game and when you open it just click the Load Button from the main menu and it should Load your previous version's save

 

The save is not tied to the folder the game is in and will be saved somewhere on your device

"Extracting Error : Path Too Long"

This is quite an easy thing to fix, basically one of the files in the folder is to far away from your C: Drive. There are a few ways you can fix this but the easiest would be to extract the folder in either your desktop or download folder (Not within any other folder while its in these places. However there are some other options.

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Extract the file in either C:\Users\[User Name]\Downloads or C:\Users\Default\Desktop or C:\Users\username\Desktop

Extract it in your users folder.

Use either WinRAR or 7Zip to extract if you still can't do it.

 

ANDROID AND CHROME OS

 

Installing

Don't Delete The Previous Version!! To install the game on android click the install button when prompted, if you already have it download it this button will say update. This will start the installing of the game to your device and while say open when done. Don't close this window while it is installing.

 

Android 64Bit Devices (Newer Devices)

 

If you have a newer device then this will be the version you need to download. It will have [Android] at the end of the file and and will download the 64Bit version of the game to your device

 

Android 32Bit Devices (Older Devices)

 

If you have problems installing or running the other version your device might be 32Bit and you will need to install the version that has [Android 32Bit] at the end of the file name

 

Chrome OS

 

To install on chrome OS you need to download the [Chrome OS] and run it how you would a normal app, this will only work on 64Bit Chrome devices.

 

Sometimes your Chrome device might be running on Window's Or Linux Or Android so please try those versions if the ChromeOS one doesn't work

 

If you get any errors with not being able to get this pop up to show or it not installing please try installing it on your computer and then transferring it across. You shouldn't need to do this this is more of a las resort to see if that works

 

"App Not Installed" Problem"

 

You need to go to Goole Play > Play Protect > Turn It Off    Next Go To Your Phone Setting's > App Management > App List > 3 Buttons In Top Right Corner > Show System (If It Says Hide System You Already Have It Selected) > Find Package Installer > Storage Usage > Clear Data

 

There Are Video's On Youtube That Show You How To Do This

"Android Cannot Parse The Package"

To fix this you need to delete the APK from your download folder (Not the app from your home screen). After deleting the APK restart your device and then download the file again. Make sure you are downloading it from the browser not the Mega Or GDrive App.

 

Updating

To update the game on these devices while keeping your save DON'T DELETE THE APP, what you need to do is install the newest version and while it's installing it will ask you if you'd like to update. You click Update and it should keep your save so when you load in you can press the Load Button on the Main Menu

1. Download the latest update from the most recent update post that can be found at the top of this post HERE

2. Make sure you have downloaded the [Android] for newer devices and [Android 32Bit] for older devices.

3. Run the APK file you have just downloaded, it will ask you to update so click that.

4. Once that is done open the app on your home screen or wherever you put it and it should be updated

 

Mega And GDrive Problems

In general it is recommend not to use the app for either of these, downloading in the browser is the best option and results in less errors

 

GDrive Problem (For Some Mobile Users)

1. Use your web browser and hold down on what platform you use 

2. Open in new tab and download 

3. It won't work but if you open the GDrive app, it'll be there and just download it (That should work)

Comments

Lucas Wolfe

So before reading this I may have unistalled. The before mentioned App not installed issues arrived so I did the trouble shooting issue and it didn't fix it. Any other way to fix it?

DotArt

hmm that is weird, so youve been able to download the app before and now that you've uninstalled your having this problem. Do you have discord it might be easier to help fix it there

Alice Moonlight

On Mac it says it cant download because it cant be checked for Malicious software? It says it needs to be updated.

Matthew Thomas Terry Ryan

I can't download on the chrome book without activating developer mode. Is there any other way to download the game. Also having trouble on the Iphone.

Anime Manga

i dont know what im doing wrong for window

DotArt

are you getting an error message?

Rehan Ahmed

When i press download for windows there is no link that opens

DotArt

what are you using mega or gdrive also if you are using the app its a bit glitchy you need to hold down on links to get them to open

BakedPsychopathTV

Is finding Shiny Gardevoir possible? Been doing alot of Gardevoir grinding and yet to see it.

joshua fetters

Mine boots up on Mac, but then immediately shuts off.

Gamerhead

I used to play the game on android a while ago but I no longer use that phone as it got completely destroyed. Is there a chance that I can get my saved file on my new phone or Windows? Although it has been months since I last played.

Connor Waterman

Does the patreon stuff auto unlock or is it a code, or something?

natedogg 313

I dont know what I'm doing wrong on android I downloaded the file on MEGA and it didn't update the app

StoneBreaker639

Everytime I try installing it says that it lost connection and when I hit retry it says that its forbidden.

hellhoundassassin

hey just download v0.1.56 for the mac and is just flashing open then closing have tried re-download it but still doing it and was wondering if there was anything else I can try?

DotArt

Hmmm that’s weird, did you allow it in your settings?

DotArt

After unzipping it for the first time when trying to open it should say it won’t open, then you need to go to settings and privacy and an option to allow will be there. This option will only appear after you have tried to open it

DotArt

Yeh what’s your discord

Matthew Nite

When I'm trying to download on Mega it says I have to wait 6 hours

alexander reau

ive actully installed it but the my computer says its not safe and wont play it

DotArt

Try google drive, it sounds like you’ve used all your mega limit for the day

DotArt

If your on Mac go to privacy then allow it, in this post it explains it better

alexander reau

windows and ive tried making the game file itself exclusive, but the screensafe wont let it work

DotArt

Ahhh ok, when it says the error is it like a box and it has a more info button or something, if there is a more info clicking that should open the option to run it

Tommy

Hey im on windows and currently moved to a new windows PC. where is the savefile suppose to located? I copy the _MACOXS to the new PC but is still starting fresh new. on my old PC i can extract the game to any folder and it will alway find the savefile without problems.

Stonedigger

1.61 there are problems with change views. Mercy for one

DotArt

Yeh there’s a lot of bugs with the cameras scenes but you can get to the right character by switching to them in the scene. I’ll fix this next update

Danny

Which one do I select, to download on apple phone?

John D

Any way to grab the save and import it on android? I'm relatively low on space and have to delete it often between updates.

Christopher Hart

On Linux/Mac/Windows, where is the save file located?

Extorris

I can't find the 64bit link.

Thomas Phillips1

I don't know how to download the updates on my browser it keeps redirecting me to my mega app

Warlord1902

hey wher can i finde the codes i am new to this

Miguel Cano Gracia

Hi, i havent been here since far, but i has a lot unlocked, how i restore It?

Rinkū ASMR

Hey, I managed to find where the save file is located on Windows. C:\Users\[USER_NAME]\AppData\LocalLow\DefaultCompany\HoleHouse v0.1 I don't have Linux or Mac... But "DefaultCompany" might help you to locate it on other OS 😏

SirPickle

I've got a bug with Sam's quest info not popping up when I click on it in the phone. Also Loona's hole 1 wont work after I've already seen her outside.

Patrick Chestnut

I'm trying to update the game on my Chromebook but it keeps saying that it has a problem parsing the package

6 tailed beast

If we could get a step by step for this because I'm confused with the mobile version of updating to the patreon version

Nils Diermann

How does it unlock the items with patreon version?

Tristan Bolton

i accidentally deleted the app and now i cant install any version of it, i need help

DotArt

What device are you on and what error are you getting?

Berserker

Hallo wie werden diePatreon-Inhalte freigeschaltet ?

Stonedigger

How do I make "save preset" work ? I make changes, hit save preset but when I HIT LOAD PRESET

Stonedigger

IT DOES NOT LOAD SAVED FILE

DotArt

these are a bit glitched at the moment, im updating a lot of the scenes to a new outfit system that will have these working a lot better, sorry about that

Z

Hi :) I want to play on Ipad so how can i download the game?

JustSumDude43

MAC says it cant run 1.90 because the file cant be scanned for viruses. any clue what to do?

SkateXxNerd

I just updated the app, and now I'm not getting the extra benefits with my membership. Am I doing somthing wrong?

crazy pyro

I joined your patreon but I'm not getting the benefits in game

Egg Cop

having the same issue, any idea how to solve it?

DotArt

i'll update the post now with this fix

Onyx_The_Red

I have a newer android it says not compatible

al mcgann

You said to download the latest version from the page itself but I don't see a link to do that. I signed up for patreon but don't see where to download it from

Nathan Bowers

Which do I use for download on iPhone?

Eduardo Morales

Will the game ever be available on iPhone or is there some way to download it on iPhone?

Bababooey

says the mac zip file is in an unsupported format

Roy Parrish

How do you unlock Loona? I know she shows up at night but she doesn't and I'm not getting any other characters saying anything sounding spooky or anything. I need Loona to unlock the last few characters.

Chirayu C

How do I access the Patreon things in game in android?