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Re: Patreon Billing (Patreon)

Published:
2022-10-11 22:48:40
Imported:
2026-06

Content

One of my patrons was double billed for the last month. I haven't heard of this happening to anyone else but I want to be sure. Check to make sure you weren't as well. Thank you so much for your continued support in these tough times. May all your rolls be 20s!

--PDM


 

Comments

MrGunn

Hey there Professor, thanks for this PSA and looking out for your patrons. I have good news; I believe I have solved the mystery of the double charges. I do not think it is Patreon shenanigans, but after some sleuthing, I believe it to be user error (Isn't that often the case, D'Oh!) Your PSA prompted me to look and sure enough, I too was double charged in September. My September credit card statement closed on October 03, September 30th was on a Friday, I don't know why they closed on 10/03, perhaps it is because they always start a new cycle on the following Monday for a month that ends on a Friday. So after some investigation, I learned I am charged by Patreon on the first of each month. Since my September statement ran from 09/01 to 10/03, I was charged a second time on 10/01, which coincided with the same September statement period, making it look like I was charged twice. So far I have not been charged again for October and do not expect to be charged again until 11/01, which is a Tuesday this year, I suspect October's statement to post on 10/31, which falls on a Monday this year. Therefore I believe that we were not charged twice for the same month, but twice within the same billing period. This will be confirmed if my October statement closes on 10/31 and I am not charged again prior to the start of the next statement period starting on 11/01. I hope I am correct and have allayed the concerns of some of my fellow patrons. Regards to all, MrGunn!

Mr.Suulix

Hey thank you for letting us know! I was charged twice this month also, but I created a ticket with Patreon support. I have pasted their response below, for those that need :) “We received reports that a number of patrons were double-charged on October 1st and a few days following. Our investigation found that the issue was not on our end and that all confirmed cases indicate these charges were from a single payment partner. Starting today, the payment partner will be reversing all duplicated transactions automatically and initiating refunds to impacted users. These may take a few days to process. This will not impact creators' earnings and patrons will continue to have access to all the content from creators they support. We’re sorry for any inconvenience this may have caused. If you do not see a refund by October 14, please reply directly to this email.”

Jay

Received an e-mail from my bank stating the over charge was a mistake on Patreons' part and was easily resolved. Not sure if this has happened to anyone else but worth looking into. Thanks for getting the word out.

Chuck Thorin

Not me this time. But I've seen happen before. Usually, Patreon error but Patreon did catch it a day later.

Jay
>>93409830

Good catch. My statement shows being charged twice from Patreon for all of my accounts on the same date of 01 OCT 2022. That was resolved today.

Jay
>>93412811

Great catch and thanks for the post of your ticket. Regardless of what subsidiary company processes payments for Patreon it is a direct reflection of how they do business and subscribers don't want to hear them sluff blame off on someone else. Patreon is ultimately responsible for ensuring the integrity of their website and services and accountability can not be delegated to anyone else. Hope they get their act together. We shouldn't have to be concerned for ensuring we aren't over charged for additional payments especially in this economy. Just my two cents but I don't think I'm wrong here.

MrGunn
>>93412974

Glad things worked out. I liked your response to Mr. Suulix, we should not have to worry about being double charged. Got enough on my mind.

Mr.Suulix
>>93412974

“Corporate hot potato” is how accountability works these days 🤭 whatever department touched the thing last

Sean Stephens

I know your good for the money…😏

W Nash

I was double charged too, on the 1st (my usual day) and the 7th. I was going to open a ticket, but i think I'll wait to see if it resolves now. Thanks!

Jonny Himes

Even if I do get double-charged, consider it a bonus! You have earned it, good sir!

Graham Kane

had a check and I have'nt been double billed.