hello can you help me (Patreon)

Hello 

I wonder if anyone can help me, One of our friends Lee has contacted me and tells me he is locked out of my Patreon pages.

He received a email regarding my comments on his replies but now Patreon what him to pay again to regain access.

He is still listed as an active account.

Does anyone have any ideas to help?

Thank you

XX

Andy