Update on shows releases this week! (Patreon)

Lesson learned, literally not even for the first time. Yes, we know. You guys want and also deserve updates when we're late. We're very sorry for dropping the ball with My Hero Academia. To mitigate the situation, I wanted to share with you what is currently happening with all of our shows and uploads. 

Firstly, we finished watching The Walking Dead finale today and our editor Sydney is working on it right now, but I can see already that this will most likely be a Wednesday upload alongside with the uncut. 

Secondly, Hannah's work schedule got all messed up and we were sadly unable to meet with her today to watch Breaking Bad, but she did say she would have time tomorrow in between her classes. Nahid said he would edit out the episode we owe you guys as soon as their watch is done.  We will also schedule a binge for sometime this and next week so that we have enough backlog for the future. 

Lastly, I do want to sincerely apologize about  yesterday. There are some of you guys who were very upset and considered deleting their pledges over the blunder. There are others who believe that Monday uploads can not be considered late if they are uploaded on Monday within our ES timezone. While I agree that statement is technically true, we've been working hard on improving the experience for our patrons by setting an internal rule that no upload should be made past 5 PM EST on its scheduled day. For that reason, MHA 2x10 is indeed "late upload" in our books. 

I know we've been saying this, but we do strive to make this Patreon page a place which offers reliable entertainment for you guys and we understand the importance of keeping you informed. If you truly believe there is no value in supporting us because of an 8:31 PM upload and want to leave us, you are more than welcome to make a claim for a refund via private message and we will evaluate each on individual basis. 

Just to quickly address some concerns that were raised in the comment section under The 100 reaction (RIP The 100 man..., #floatthebaby):

- "The Normies should have a backlog of episodes and work ahead of time, not on the day off video release" - You are absolutely correct and it is our common practice! As a person responsible for scheduling, I strive to create a backlog for all shows and Nahid and Suraj always communicate with our editors on making sure their work is complete at least a day ahead of the release day. Sometimes things get lost in translation and especially with shows that involve our very busy friends, scheduling ahead can get really challenging. Current example with BB is a prime example of such situation.

- "Other reaction channels release their videos on time or post an update" - while I agree, as previously addressed, that we should have updated you guys that this was late, I feel like we've been striking a good average of timely uploads and keeping you guys in a loop when shit goes awry. I feel a certain comparison was especially unfair considering our early access MHA + uncut were released before noon. Premium content is an entirely different tier.

- "The Normies should have a person monitoring their Patreon at all times" - oh but they do. It is me, Marketa. I woke up very early on Monday to make sure you're in the loop on what's happening and receive your uncut and early access posts in a timely manner. Following that I drove for 10 hours and did not find out about what was going on until the episode was already posted. I wager I typically do a good job of reading through your comments, questions and concerns and typically do not leave a message unanswered for more than 24 hours. This was a very unique situation we were in and we failed as a team to communicate with each other. 

We value your support, your critique, your passion and your patience. We also value transparency, honesty and strive to keep all channels of communication open for both praise and critique. And although the comment section under The 100 was pretty "lit," I would like to ask you to keep discussions in each show postings related to that show. There is a person behind each edit and that person loves to read what people liked or enjoyed about their edits or what could be improved, and trying to find that in what is now 400+ comments all of which are about MHA can make a person feel like their work on The 100 does not matter. I am pretty sure all of The 100 fans will concur. 

I think that's all, folks. 

Thank you again, for everything!

The Normies