Hey all, got an email from Patreon this morning (Patreon)

I don't actually know what it's talking about, but apparently there was some kind of payment glitch?  It looked like it was only sent out to people with campaigns, so I thought I'd relay it to you in case you were somehow affected.

Also, I'll be waiting a few days to see how the payment processing works before making any decisions, but I think I need to revise the rewards and such.  I'll be sure to do so at least a week before a new set goes out so you have plenty of time to change things on your end as you like.  Anyway, here's the email

"

Payments Update

Creators,

Hi all, Taryn from the Community Happiness team here. I run

Patreon’s Twitter & answer support emails through our Help Center,

so I’m secretly talking to many of you every day (hi!). On behalf of our

engineering + support teams, I wanted to send out an apology and

explanation about our mistake with payments today, and give you

reassurance that it’s taken care of.

As we were running payments this morning, we noticed that more

pledges than normal were declining, which lead to a number of problems.

We’re happy to report that none of this will affect what you get paid

this month, and we’re taking extra special care of patrons who

experienced any problems with their pledges. We’ve already started to

re-process payments. No patrons will be double-charged, anyone that was

double-charged is being refunded, and anyone with a pledge that actually

declined is being charged again.

I am so incredibly sorry for this. I hear and read your

frustration and I completely feel it with you. Our job is to get you

paid, and I hate days like today when we don’t do it well. Our engineers

take this very seriously and are working tirelessly to improve our

payments structure — take my word that big changes are on the horizon

with this, and we can’t wait for you to experience them.

Thank you for expressing your frustration with us so honestly. I

mean it when I say how sorry I am for the scare today — this is your

livelihood and it’s not taken lightly. This isn’t how we want to

operate, and you have my word that we will do better.

Here for you when you need me — you know where to find me.

Best,

Taryn

"

So yeah, apparently some people were double charged, and they are busy fixing the issue?  I'm not entirely clear =/  Great timing for this to happen since it's the first month for me, I can't tell if anything is out of the ordinary >_<