Emails... again (Patreon)

Shortly after my last post, the site's server was put on another email blacklist. These lists are used by email providers to try and cut down on spam. When you report an email as spam, somewhere a tally mark is made and, at least in theory, the sender of that email is one tick closer to being blacklisted by whatever algorithms decide such things.  

How did the Backloggery get on such a blacklist? I still have no idea. The techs I've talked to have been less and less helpful as the problem repeated. Everything seems good on our end and then bam, another blacklist.

From what I can tell, the blacklist we were on is entirely automated, so there was no way to find out how we got on there or to be removed early. I just had to wait for the block to expire and hope I made the right changes in the meantime. 

The block expired over the weekend and right now things still look good. Hopefully this finally puts an end to this mess. But this is the third time I've said something similar so I'm not exactly overflowing with confidence here. I did wait a few extra days before making a post and we're still in the green, so here's hoping it sticks this time.

As for the emails sent during the past few weeks, there's no good way for me to know what went through and what didn't. If you tried to contact us through the contact form on site and you haven't gotten a response, it's best to assume we never got it and resubmit it if need be.  The same goes for fully automatic stuff like password changes. If you never got it, try again and it should work now.

The logging system I used to help troubleshoot the problem allowed me to go back and manually process some of the most important emails I saw, but that system wasn't in place for all of the time we were blocked and I can only manually process so many requests. I'm very sorry if yours was one of the hundreds that got lost!

This whole thing has been a real pain in the neck ( at times quite literally when you use a computer the way I do ). Thank you again for the continued support you've shown through all of this.  Maybe we can focus back on the remake now? Please? *Begins furiously knocking on wood*