Payment Declined Problem (Patreon)
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Hi guys,
I’m posting this up to let you know that Patreon have screw things up with their new payment system (as usual, they didn’t even pre-advise this change to anyone beforehand!).
There have been many declined payments in the past 48 hours for this month’s pledge, and this apparently is due to a change in their banking system. Unfortunately, a lot of you have had your payment declined and in some cases, flagged as fraud.
You can read more about Patreon’s f**k up here:
https://twitter.com/Patreon/status/1025071287020871680
This is happening to all devs and creators, so it’s really important to update your payment info, if your payment was declined.
There are many ways to do this. In some cases, you'll have to contact your bank to let them know that Patreon is a trustable company and they'll approve your payment. Patreon have posted an article regarding this and you can read it here:
https://patreon.zendesk.com/hc/en-us/articles/203913769-How-do-I-update-my-payment-information-
I know it shouldn't be our responsibility to deal with this situation and to inform you about these issues. That's Patreon's job. That's why they charge us all a fee. However, your support means a lot to us and without it, we can’t continue developing our games. That's why I'm asking you to update your info if your payment got declined.
It’s sad to see Patreon’s incompetence reaching new levels, especially with what has already happened over the last twelve months. But it is what it is...
As always thanks so much for your support and I’ll be n touch again soon.
Mrdots.