Regarding Rewards and Exit Surveys (Patreon)

I had two Patreon supporters delete their pledges recently and leave feedback in exit surveys. I'm sensitive to these surveys and take them very seriously. One didn't like the rewards. Both felt the rewards weren't as described and I wasn't active enough. I didn't hear from either via direct message or email. Not that they're obligated to message me, but if a backer has a problem with me I'm happy to address it or refund their donation following direct contact. I don't want to seem too defensive, because although I feel there's a lot of content unlocked with a subscription, I do recognize how people may feel misled signing up at the bonus stream content tier and only finding such that was public at the time of live recording and later made exclusive, as opposed to content recorded uniquely for Patreon. I make all my live broadcasts public to maximize participation because my audience is small relative to major-league Youtubers. That said, I plan on revising and simplifying my reward tiers to better reflect what is delivered. In my defense, I believe I've run my Patreon page ethically. If I can't deliver something substantial within one month, even excluding podcasts because that feels too easy, I'll pause my income. I've done so twice this year and it's a major hit for me when I do so, but I do it because I want my subscribers to know I respect them and their contributions. I still regularly upload my shooting documents after each episode release. If they're not screenplays, it means I didn't actually have a screenplay to upload, rather just dialogue and a shot list. I recently made a batch of unique music tracks available for download. I try to be as careful as I can making sure all subscribers of the producer tier are credited in videos, but sometimes I miss one or two people accidentally, in which case all it takes is for that person to message me and I'll fix it. I've already re-exported and uploaded videos already uploaded and scheduled for publication for the sake of crediting one missed person multiple times. Admittedly I haven't delivered on commentaries and production tutorials for some time, another reason I plan on revising my tiers, but there are a wealth of valuable filmmaking streams unlocked instantly upon subscription, hours and hours of in-depth instruction I consider valuable. Commentaries have been lacking and I really have wanted to fix that, but too often that's time I'd rather spend working on my next video. I always have been and continue to be a one-man show. I don't pay anybody to do any of my writing, filming or editing. I do it all and I'm spread very thin but I do my best. I'm not complaining, that's how I want it. As soon as I finished my last Byte I moved straight onto Arby 815 and intend on releasing it this month. All that isn't to say that the feelings of being underwhelmed by a couple of my hundreds of generous subscribers aren't warranted. If you're one of those people and you do feel your contribution isn't being reciprocated, I encourage you to reach out to me directly so I can make things right or refund you in full, because my stomach genuinely sinks to see one of you dissatisfied. Sorry for the wall of text. I screw up sometimes and people should definitely call me out when I do. Thank you for reading, and to all of my supporters for making my content production possible. I will be grateful for you to my grave.