[PSA] Follow up - What If (Patreon)
Content
PLEASE READ IF YOU WERE FORCED TO PURCHASE ACCESS TO THE LATEST POST (What If) DESPITE ALREADY BEING A PAID MEMBER!
Even though I marked the post for "Paid Members" like every normal new illustration, Patreon sold this post to Paid Members. Not sure how happened today.
I'm terribly sorry about this experience. I'm doing my best now to correct it.
If you had to purchase this post ON TOP of your regular Membership fee, please request a refund!
Here is how to do it
From the official Patreon article: https://support.patreon.com/hc/en-us/articles/16494151075981-My-purchases
When messaging me, please include the Order ID! You can find it in the email you got after the purchase was done, titled "Your Patreon receipt is here!" or similar.
From Desktop
To check, click on your profile photo in the bottom left corner and click on your member profile if your creator profile is selected.
Go to your Purchases tab. You can find this tab on the left side navigation menu
Locate the specific item you would like to inquire about or request a refund for
Click on the product
Click on the three dots button in the top right corner
Select Message creator — Write your message to the creator — we recommend including your Order ID from your receipt in your message
Once you have finished writing your message, click the send button to forward it to the creator
From the App
Make sure you follow this guide while in your member profile. You can use the profile switcher to change between your creator and member profile by tapping on your profile picture in the top right corner of the Home tab.
Go to your Purchases tab
Locate the specific item you would like to inquire about or request a refund for
Click on the product
On the product page, click on the …(three dots) button located in the top right corner.
Click on Message Creator
Write your message to the creator. Once you have finished writing your message, click the send button to forward it to the creator
I need to ask for your patience while I figure out what's happening, it's not as simple as I thought. At the moment, purchases of this post do not appear in my Insights, nor can I find traces of it in the Relationship Manager that lists all of your payment history.
I'm on it. But if I need to contact the Patreon team to resolve this, it will take longer, because they don't respond in the weekend.
Thank you for the understanding and encouragement you gave me.
Inna