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Is this a bone worth picking? https://twitter.com/onlyinjapantv/status/1197324433171480576?s=21 I’ll see if Twitter helps. Curious if they reply.

Comments

GrafxGear

Like or reply to the tweet if you have an account. The more eyes that see it the more likely they are to respond.

Matsumi Mitsuhashi

It sucks but unfortunately, this is a very common trend among airlines now. If you tried doing a twitter exposure thing with a US carrier, they might have threw you something to make you happy. Japanese companies are soooo by the book that I kind of doubt you will get very far.

ONLY in JAPAN

I have to push back so they know it’s wrong. They got bad advice. Like when they used a Japanese comedian to represent a westerner with a long tie on nose.

Vern Dietsche (aka UFO Bob)

It's good that you're pushing back, and that you have more of a public platform, than most, to do it with.

Matsumi Mitsuhashi

Best of luck. Japan is a very friendly and hospitality country as a whole, however their business culture is by the book. Even getting a restaurant to make small deviations such as substitutions are difficult. I’ve had horrible customer service from JAL a few years ago when I needed to make a last minute flight change for a medical emergency in the family. Needless to say, they would not budge from their book and said I had to pay a change fee just to change my booking. I ended up buying another ticket from a different carrier for that emergency trip. I hope you can at least get an apology, but I wouldn’t hold my breath for it from a Japanese company.

Colin Kao

They gave you the canned response. Not so great for upcoming Olympics travelers.