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Hey guys, help me out here. At the beginning of the month, I got an e-mail that I DID expect:

Great, you guys aren't going to be billed because I paused billing while I edit Executioner's Gambit, but this morning I got:

First off, that's not the amount I get if everyone gets billed, but nobody was supposed to be billed! So, what the heck happened? Did you get billed? Do you need a refund? I'm unsure if I can do that, but I'd really like to know what just happened. I made a promise to you guys and then Patreon has gone behind my back and billed people anyhow? WTF?

Also, I'm kinda drunk right now, so it's probably not the best time for me to contact support.

Edit: My screencaps disappeared. WTF!?

Comments

Ix

Patreon told me my membership fee was still paused.

Petrov Neutrino

When Patreon went to anniversary billing, do you still get paid monthly? Perhaps some patrons were charged if their anniversary date was before your paused, were charged on that day, and the payout was monthly?

Greg

That was an option I didn't choose. I stayed on 1st of the month billing. Unless they now made it mandatory?

David Ihnen

Maybe it's new members that were charged so that they can't get the member benefits without paying anything even when you are paused.

Greg

I've got my account set to not charge when someone joins. Plus, I only had like 2-3 joins this month. Certainly not $82 worth.

Churchill (formerly TeaBear)

I got the "paused billing" email... but I' would have to go into my own (bank) account to check and see if I got charged. Not that I care if I did... I get plenty enough value to make it worth the extra $ ;)

Tru7h

Wasn't easy to find but, Patreon says you haven't billed me since February. Weird

Edolon

I did not get billed on May 1, 2024 Last time I was billed was Feb 1, 2024