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We get these stories all the time, and they are truly heartbreaking. I do weekly security warnings and it's never enough, but this case is yet another of a very sophisticated scam. Remember, they pray on your emotions they pray on your fears and they are professional, and they are getting better. Here's a list of what not to do and the story below. I pray for our valued member!

This is a critical warning about sophisticated scams targeting Trezor users. Please be aware of the following:

Scam Tactics

Phone Impersonation: Scammers may pose as law enforcement or Trezor support, claiming your account is compromised.

Fake Websites: They direct victims to convincing but fraudulent Trezor help pages.

Seed Phrase Theft: The ultimate goal is to trick you into entering your seed phrase on a malicious site.

Protect Yourself

  • Never share your seed phrase online or over the phone.

  • Only use the official Trezor Suite application from trezor.io.

  • Trezor will never call you about account activity.

  • Verify all communications through official Trezor channels.

  • Be extremely cautious of unsolicited contact regarding your crypto.

  • I do not answer my phone ever! I do not even look at email.

If You Suspect a Scam

  • Do not interact with suspicious callers or websites.

  • Contact Trezor support directly through their official website.

  • If you've entered your seed phrase anywhere, immediately transfer funds to a new wallet.

Remember, your seed phrase is the key to your funds. Protect it at all costs and never enter it anywhere except on your physical Trezor device

FROM OUR VALUED MEMBER WHO WILL REMAIN ANONYMOUS:

"Well Ive had better days. I just got scammed out of my BTC held on my TREZOR devices.

Here is how they did it. I'm tech savvy and paranoid about security. I got a phone call from the police today 2pm saying I was involved in a Data breach. they had some log in details and a password. I have no idea how they got this as I Norton and don't use suspect sites. I said I'd check when I got back. My trezor suite showed all zero balances. they were full yesterday. I installed the latest version of Trezor suite tonight. I was just gonna check my accounts when I got a phone call from Trezor saying there was suspicious activity and they had blocked a transaction for 24 hours. I needed to check my Trezor device. They directed me to the trezor help home page. I checked my Trezor on the link and it showed an error message. I should use the link on their home page and re-load the wallet from the seed phrase. I did. all seemed ok. The Trezor help page is a scam. yes, I was hacked for a data breach somehow, but they must still not have been able to get the BTC. The second part of the scam is to get you to check the seed phrase several hours later. I was tricked.

I'm very IT aware. Just lost my retirement and BTC I had earmarked for my son. "

Comments

RozieB

Truly heartbreaking for this member. I know how it feels to lose retirement funds (mine was not thru crypto or a wallet hack but the pain is the same). The upside I see is having access to James education to rebuild but it’s a long slow process and sometimes feels like you will never get there. Don’t give up though: we’ve got this 🙏🏼💜

Karl

Heartbreaking...people working to making a secure future being preyed on by these insects is truly sickening. A brave a selfless act to share this though and help others at a time of distress. Thankyou

MCHammer

Ugh. Heartbreaking. I was a victim of wire fraud trying to purchase furniture overseas. Anytime I need to wire funds. I I've learned to send $100 to confirm they received it. This story is what I worry about as I get older. I hope someone finds a solution. Thank you for sharing and helping others avoid the misfortune. Courageous

Investovania

Truly sorry to hear this happened to someone. Especially one of our own.

Rena

So sorry this happened. I wish there was some way to recover the investment. 🥺

Pam H

So sad and bloody frustrating!! In between FTX, BlockFi, Celsius and all the scammers, so many pioneers trying to make smart decisions are being robbed. Hope they can recover mentally from this. On a positive note, they managed to acquire BTC before and they can do it again. Past performance is not an indication of the future! Lesson learnt, move on and create even more wealth

TinaBallerina

Am so sorry this happened. Thank you for sharing xx

Bazza

I no longer answer my phone from numbers I don't recognise. I consider that if they can't leave a message, then it's either a scam or not important.

Renaissance Gamer

I'm sorry for your loss whomever you are. It might take a while, but you will still finish with more than those outside of this space. I pray for a speedy recovery for you and your family.