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Dear Patrons of Bistro Huddy! I hope you feel how much your support means to us. We are forever grateful, and we love getting the opportunity to entertain you and bring this community closer together. We have seen in the comments that a few of you have been having issues watching the videos we post here. Some report a black screen or it just never plays. I have been in discussions with Patreon tech support trying to figure out why this is happening. I have connected some of you directly with tech support. I have DM'd several of you and I'm waiting to hear back. In the mean time, I have noticed some of you have fixed the problem by logging out and back in, or updating the Patreon app. If nothing is working, please DM me here on Patreon and I will do everything I can to help. It's just unacceptable to us that you'd pay for this Patreon and not get all the benefits! Thanks for your patience!-Drew and Andrea

Comments

JJ

Thank you for addressing this. I haven’t said anything, but sometimes it will literally glitch out my entire phone and it will repeat a loop of the same audio and I tried to back out of the app and it takes me like three minutes to be able to back out of the app and it’ll still do the audio on the outside, but I think that’s just my phone thing rather than a patron glitch. I’m glad you are working with Patreon to try and fix this.

Tee

When I was having this issue I deleted the app then redownloaded it. I didn’t have the issue anymore

Chantal Grace

Thank you for everything you guys do!

Brennan

I havent been able to watch the family meals live, theres no sound. It works when I go back after its over

Gabby's Meatrider

Yup absolutely sucks when it happens Sometimes it just lags and the words don't match up like Nicole could say something and it'd be on brads facd

Dorothy Nunemaker

You mean I'm missing stuff? Nah just kidding. Patreon working 💪 well here.

Daniel Santacroce

The video never plays for me on the app or the web browser when I'm on mobile - I have to log in using my computer

Penny Snowdon

It works just fine for me. Never had an issue.

K Nielsen

I've been having problems...I just now watched the latest 2 episodes on here and they were smooth, no delays! <3 thanks for being so on top of the issue and DMing us individually. Love every episode!

Jason Daniel

I am having problems. I need more videos

Rachel.in.the.208

My problem is with the live stream. When it is live I have to crank my device ALL THE WAY UP to be able to hear! When I replay the stream I have no issues … how do I reach tech support for this?

Terri

I don't have any problems with your regular videos, but your Family Lives are impossible for me to watch. Both live and not live versions. It is constant lagging, pausing, sticking the whole time. I've tried every trick I know to fix it. I've tried watching, a few different times, on my Android and an IPhone. I gave up. I haven't been able to watch a Family Live, because of the issues, ever since you switched to the Patreon version, instead of YouTube. Thank you for your message today. 💜 ps: I love and appreciate you and Andrea and everything you do here. I'm so glad to be here. 💜💜💜

Jazz

It had happened for me for a while. It was so frustrating because I couldn't even play anything on the web page either. I asked chat GPT what could have been going on and it took me through logging out/back in, updating the app (which at that time it was already updated) , uninstalling and reinstalling... And nothing seemed to work. Then Chat GPT said something about certain mobile carriers being restricted with streaming certain videos on patreon (I forgot the technical jargon that it said) but the only thing that seemed to work was when I turned my phone on airplane mode and turned the Wi-Fi on, but I have to watch the video the whole way through. If I pause the video it turns black and I'm not able to continue watching it. Please know I am a dedicated fan that is fully invested in this series and I'm trying to stay up to date 😭

Cassandra Walker

The normal videos play fine for me but the family meals cause headaches. I'm guessing Patreon requires more bandwidth than YouTube live did

Kat Casiglia

I finally got one working again, I had to completely uninstall/reinstall Patreon twice to get it to work

Sarah

It happens to me with every video. I usually have to reload the app by logging out and logging back in after hours of waiting. I uninstalled and reinstalled the very first time but didn't try that again when it didn't fix it.

3meraldoni

Yeah, I don't use the app, just the browser. It's usually terrible, touch and go for the first hour and then I can watch it fine after. It's only for videos native to Patreon. I can see links just fine. Live's as well

Catherine Germann

I haven't had problems, but I know it's appreciated by the community that you are trying to help solve the tech issues!

Madge 2

The last few monthly meals I've had to log in and out several times and just get bits and pieces.

Brittany Walker

I haven't had any issues, not sure if it matters but I'm on Google pixel

LeyLa

all good here on Samsung 👍

Kate S

I couldn't get on to the family meal. I did everything but the hokey pokey. It was my first one. Andrea responded to my comments I left. I've been fine seeing the videos tho.

Tara

It has happened to me from the start. I have uninstalled the app reinstalled logged out logged back in and it continues.

Sky Miller

I haven't had any issues with the videos at all personally

MittenTroll

Haven't had any issues, but I'm so happy to see you guys helping others

Shelley Rauch

I had the issue, intermittently. The thing that solved it was deleting and reinstalling Chrome. Issue fixed!

Jojo

I also have this issue. Usually it’s when I’m deep in the videos and I end up getting lost, it gives randomly black or it totally refreshes without me doing it.

River Gold

off topic, how do i join the discord?😢

Joëlle

It's not the biggest issue, but for me the video always lags, like the framerate keeps going down for the video. It only seems to happen with BH videos, no matter what network I'm on, and reinstalling the app / logging out and back in hasn't worked. I haven't said anything cause it doesn't stop me from watching the video, it's just annoying, but if anyone else experiences this issue / found out how to solve it, I'd love to hear it!

Jennifer Pietsch

I have this Problem for a while now (at least since then new year). I did everything (logging in and out, refreshing, updating), but nothing helps. I am thinking of cancelling the subscription. I

Dominique Lyczak

I can only watch the first bit of a video (about 15 seconds) and then the screen goes black. My solution is watching it on my laptop on the Patreon website instead of in the app. Kind of annoying, but not the end of the world.

Natalie

We love you!!! Thank you for the years of laughter!! ♥️♥️♥️♥️♥️♥️♥️

Alexprice

My biggest issue is that when I play a video, the next video queued isn't the one next in line-its a q & a episode. I have NO idea if it's even possible to watch videos in order

Ash - B

I totally thought this was going to say "I notice that some of you are complaining about the characters in the comments..." 😅🩵🩵 I only do it out of love.

Lisa

I had that issue, I have found if I go to the website instead of the app it works for me.

Chica

I can't watch on my phone but if I log into the website from an iPad, I can watch the videos. Hope this helps someone out.

Cybele

i cant watch from phone either on ipad ok…

Icarus (Alive Version)

I use the website and while the audio works perfectly fine the video itself will glitch out and the screen will be pure green or a mix of black and a few random colors from beginning to end.

Becky Almaro

I can't watch the video full-size in the Patreon app, but if I swipe right and dismiss the video, then wait a second for the smaller video clip, all I have to do is hit the audio button to watch.

Catherine

I can't watch the skits on my android (in the app or browser) but I have no problem with Andrea Asks of Family Meal

Raincake

Hiii so I'm having that same issue