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In yet another deviation from the mean, this Month's reading excerpt will be me mixing selections from two sources that I think really speak to each other, and are laying the groundwork for the thinking of a piece in early development. Check out snippits from the NYTimes investigation "Organ Transplant System ‘in Chaos’ as Waiting Lists Are Ignored" Brian M. Rosenthal, Mark Hansen and Jeremy White and "A Human's Guide to Machine Intelligence" by Kartik Hosanagar.

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Sarah Neufeld

Anecdotally, some of the most common sources of trauma I've seen in healthcare are around a lack of communication and empathy. Humans are incredibly resilient and can face illness and pain to an incredible degree. But when they feel alone, or kept in the dark, even a routine healthcare interaction can become traumatic. Unfortunately for corporations, patient and empathetic humans are expensive to employ!