Can't view a video? (Patreon)

Hi patrons,

If you aren't able to view a video that I posted via patreon's mobile app, please contact help/support!

I contacted them a few days ago, and this is what they replied with.

I want you to get what you pledge for, so if they can't solve the problem, please DM me on here and i'll send you the video link directly.

-Umu