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Thank you for your patience. The first lot of books came in from Amazon in an unacceptable state. Amazon replaced most of those books today and we began packing and shipping them as soon as they passed QC. We are expecting another parcel in the next two days (they we’re originally scheduled for delivery today) at which time we will get all the remaining books shipped. Thanks for your patience.

UPDATE Today's shipment came from a printer in Columbia, NC who seemed to think that packing 80 books was best handled by literally dumping them loose into a box, throwing a few strips of tape across the top and throwing the box down a flight of stairs. Only 10 copies passed QC. The next reorder is expected in 7 days...This is almost an unprecedented level of QC failure at this point. We've returned over 200 books for damages in transit and poor handling at the printer in a 200 book order at this point...You would think Amazon would find better contractors...

Comments

elanaiba

Is there something related to quality we should be aware about with books printed in Europe? Something we should check? I didn't notice anything iffy apart from what I asked you about already (and was a non-issue).

Matthew Wajer

I sent in a change of address earlier this month. Just making sure I am good to go. Thanks.

Jon Chang

The issues typically only happen when we're ordering 200+ books at a time. Mostly caused by improper packaging. Keeping in mind, European orders are printed in Europe and packaged by a different team there :)