DECLINED PAYMENTS - TROUBLESHOOTING (Patreon)
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Hullo, minnaaaaaa~
I hope everyone's safe and doing well. I have found that there are a number of you whose payments have declined on billing day. A couple of you even remain pledged but no longer have access to my Patreon feed because your payments failed to process successfully. According to Patreon support, 'Please note that a patron will only ever have one declined bill. If they decline once, we will not continue to charge them for future months. Instead, they will be restricted from viewing patron-only content until they pay for their past-due bill.'For this reason, I'm setting this post to public to help you, my patrons, fix your payment issues.Follow the steps below to retry your payment:
Hover over your top-right profile avatar to expand the user menu
Click on Manage memberships from the menu
Click the Retry link for the creator whose payment declined
Click on the Add new payment method button*
Choose your new payment method and complete the form
Click the Retry Payment button – the payment may automatically retry once you submit your new payment details, in which case you’re all set!
*On this page, you can also re-enter your original payment method information to retry the same method.For more information please click on this link: https://support.patreon.com/hc/en-gb/articles/203913799-Payment-issuesORYou may contact me at artofxteve@gmail.comHope this helps!CheersXteve