HOW TO (Patreon)
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I have included hyperlinks to specific time stamps based on what you could be looking for. If this still doesn't work for you, then something is being put in wrong on your end.
HOW TO DOWNLOAD - Once you have downloaded it you must unzip the file. If any file doesn't unzip you can use WINZIP.
HOW TO ADD FILES TO FOLDER - Once you have downloaded the file and the file is unzipped you now have to place those files into the proper folders.
NAVIGATING TO YOUR MODS FOLDER: DOCUMENTS> ELECTRONIC ARTS> THE SIMS 4> MODS FOLDER. (Now that you're there follow the steps like the video. Place the CC files into your MODS folder.
NAVIGATING TO YOUR TRAY FOLDER: DOCUMENTS> ELECTRONIC ARTS> THE SIMS 4> TRAY FOLDER. (Now that you're there follow the steps in the video. Place the TRAY files into your tray folder. THEY CAN'T BE PLACED IN A FOLDER INSIDE OF YOUR TRAY FOLDER.)
Now all the files should be in its proper place you can now open up the game. If you don't already have your settings checked for CC to be turned on. Go to settings, click other, and check "Enable Custom Content." PSA: Some creators use script mods in their builds, so make sure you check that one as well.
LAST STEP: HOW DO I FIND A BUILD IN GAME? - Go to Gallery> Click on "My Library" > on the left-hand side you have to click include custom content> then you will have to find the build you're looking for or you can type it in at the top.
Hope this helps, if it doesn’t I can’t help you because this is the ONLY way I know. Also, that’s exactly what she did in the videos. You will have to do your own research if this doesn’t work.