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Welp... (Patreon)

Published:
2018-08-02 22:32:16
Edited:
2018-08-02 22:33:41
Imported:
2026-06

Content

Hey, I'm really sorry if any of you have run into a problem with Patreon  declining your card for no discernible reason this cycle.  Something went awry.  Creators all had synchronized heart attacks this morning as we watched our patronage plummet without explanation.  It seems Patreon is trying to address it, but I want to apologize if it has proven to be any inconvenience.From what I can tell, they are reaching out to everyone whose cards were declined to explain.  The system should automatically make another attempt at the charge after it fails the first time.  They may also suggest updating/changing your payment method, though. That more or less puts the onus for their technical errors on the users here, and that's not cool at all. You shouldn't have to change your legitimate card information to fix what's wrong with Patreon.  I do understand if you've reached your frustration threshold with this platform and you wish to leave.Again, I'm very sorry.

Files

Comments

Rainy The Day (Taylor)

You don’t have to be sorry Tracy. It’s definitely not something you could have predicted! Everything will right itself out eventually.

Ashley

Patreon 9_9

Omi and Lucas

I've tried changing my payment method 3 times, and I still get denied, even switching to Paypal. So yeah, the blame isn't on us here :(

Omi and Lucas

I can't imagine the stress you creators are facing

Tracy Butler

Yes, it's definitely not your fault. I'm sorry it's not even working after you make a change. Yikes. I hate to suggest that you should go to more lengths to make it work, but you can issue a support ticket. Other than that, I think just wait and see if it'll start working properly within the next couple of days. (Or take leave of this place, which, really, no one could fault you for...)

Aegis Wing

For anyone that's wondering, they've switched the location of their bank over to Great Britain. A lot of banks in the US will deny a transaction or even go as far as restricting the use of a card if the reciever of the money is outside of the US proper. If you have PayPal using your debit card for purchases, that's likely why it's declined as well. You'll have to call your bank and let them know it's not a fraudulent transaction.

Endarei Steiner

Yikes! Luckily mine went through no problems. Sorry you all had such a scare! Hope things get worked out soon.

Omi and Lucas

Oh I've been going nuts trying to fix it. Called my credit card companies, who are all different banks, they said no issue on their end. I keep trying to change them every so often just to see if they'll go through. I did put in a support ticket, but I've just gotten the generic "we are aware of the problem" response. I think I do have to just wait, and hope Patreon resolves it. I just hope for the creators sake, Patreon gives us a chance to make our payments late so they don't lose their income this month. I don't want to leave, I really love all my content I help fund! I just think it's a shame they did this to everyone.

Wolfstar

I felt so hurt, I thought everyone hated my content LOL x3 We were fortunate to have some savings, so no harm done my way =3

Chris “Frosty”

That’s an interesting tidbit. Where did you see or learn about this?

Chris “Frosty”

Just last week, I got a fraud detecting alert on my card for “Patreon* Membership” charging $0.00, which is usually suspicious ... and Patreon hasn’t done that before. I opened a support ticket and was mostly dismissed with a comment that they do this from time to time. But at least I confirmed to my bank that the transaction was genuine, and the whole patron charge went through on the 1st as planned.

Aegis Wing

Through Tumblr, other Patron Creators, and even my own bank. I was surprised with the last one as I had a similar situation as you. Wanted to buy a soda, card was declined. Thought it might have been a Kickstarter I had just paid into. Get to the bank, they said it was specifically the Patreon test and that it was out of Great Britain.

Katfeathers

well, didn't realize this was going on yesterday, didn't notice patreon hadn't been paid last night, but now it has, something else might not be tho

Tracy Butler

It doesn't seem to be happening consistently. Some people are affected and some aren't. Hopefully you were one of the lucky ones and the process worked the way it's supposed to.

Kyote

I'm pretty sure it has to do with Patreon changing banks to one in the UK. I had PNC call me with a potential fraud alert for my ongoing charges, even though I've been using Patreon for years now. Hopefully it is cleared up soon!

Brittany Coleman

Ah I didn't notice this to be a problem. :c I do remember last month my card declined when it had no reason to but this month my card went through just fine. I always thought it was something on my end personally haha but I hope this works out for everyone!

Katfeathers

Actually not so much *un* affected as momentarily, then differently.

Katfeathers

I think something is going on between PayPal and other banks.

Henry Pitts

I guess I'm good. Paypal says preapproved.

John

I switched to PayPal a while ago, and the last payment went through without a problem.

Charlotte Fjelkegård

All payments went through, but I'm located in Sweden so that probably explains it. Makes me so MAD that they change their bank without 1) informing the customers (i.e. the creators) and 2) checking with the credit card companies if this will lead to any problem.

Duke BG

I don't think it's possible for Patreon to fix it from their side. The problem is (some american) banks marked the transactions as questionable / suspicious of fraud because Patreon switched to charging from a different address (rumours are: from US to UK). However, it's unlikely Patreon as a company can call banks and say "We legit, no fraud, pwease unmark these thousands of transactions all in one go, uwu". Banks just won't handle a potential fraud like that, allowing it on a scale. So every patron whose payment didn't go through for this reason will have to manually contact their bank and confirm the non-fraudness. Most likely. p.s. I'm not american, my payment came through without problems.

kiliick

i'm in the UK so my paymen went through ok which is good! no need to apologise though, it's not your fault at all!! hope everything's alright on your end!

Lee Spiesman

No problems here, and ditto what Freddie Lee said, not your fault.

Matthew Speidel

After a phone call with a very nice lady from my bank, Lackadaisy is getting its piece of the action once again. <3

Tracy Butler

Hey, thanks, Matt. You shouldn't have had to go to all the trouble, but I really appreciate that you did!

Tracy Butler

Well, thank you for understanding in any case. Hanging in there on this end. I have a very wonderful group of people as patreon supporters, so there's that to be optimistic about. =)

Tracy Butler

You are probably correct about that. It's just kind of baffling that they didn't take measures to try to prevent his beforehand...or at least provide us with some forewarning to allay the freak-out. Perhaps there was really no ideal way for them to approach this. I don't know...but it's the second time within the span of the last 8 months that they've made a weird, unannounced change that threw everything into chaos. =/ Anyway, glad to know you didn't have any trouble!

Duke BG

I agree, the blame is 100% on them and they didn't handle it well at all, even just being transparant on what's going on. Everything in my comment should have been coming *from them*. And that thing 8 months ago, yeah, what the heck, Patreon...

Stephen Smoogen

My bank notified me that a strange process was being done against my account and locked my card. The problem was that Patreon normally processes from a US bank but this time the transaction came from a UK bank which got declined. My guess is that they had a software glitch where htey would do EU payments from a UK bank and US payments from a US bank.. but everything got routed through the UK bank this time.

Leigh Legler

Yeah, my card was temporarily locked down because of it, but it seems to be working now! Patreon is looking into why they're suddenly triggering the "fraud" alert on cards, so hopefully they figure it out by next cycle. The Creators weren't the only ones having a mass panic attack that morning--my bank only called Patreon a "telemarketing company" in their notification to me and I was like "wtf how did some telemarketing company get my info??"

Leigh Legler

--and oho I'm just reading now about the UK bank thing. Gosh yeah, I hope they fix that, whether it was an intentional change or accidental.

Christopher Anderson

Just got a couple of fraud alerts via text and phone this morning from my bank. Same problem as other US users. As an identity theft victim, I appreciate the bank being cautious, but I feel for the creators. Seems like this could have been handled better. Hopefully this doesn't keep coming up going forward, but you deserve our support, so we'll ask figure it out! Thanks for doing what you do!

Sean Nelson

Same issue here but it's fixed since then

Tracy Butler

Thanks for your understanding, Christopher! I'm sorry you had to sort things out with the bank over it and I hope it wasn't too much of an inconvenience. With any luck, this won't happen again next month.

Casually_Competent

When I first became a patron a couple of months back, I had tried using my bank account info to pay directly via credit card and kept getting a message that my payment could not be accepted, or something along those lines. So then I tried creating a PayPal account, linked *that* account to that same credit card that was initially rejected by Patreon, and put in my PayPal info to subscribe to you. It went through without a hitch, and has not given me any trouble for the payments that have gone through since. So, I guess Patreon can, for whatever reason, still process payments if they're just submitted through PayPal? Might be worth looking into, and perhaps you should direct your patrons to try that method out before cutting their subscription out of sheer inconvenience; I know none of us want to. Hope that helps!