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Stalling Supporters (Patreon)

Published:
2017-10-04 11:26:53
Edited:
2017-10-04 11:44:06
Imported:
2026-06
Tags:

Poll

Stalling Supporters

  • Remove them 96
  • Leave them be 6
  • 2017-10-04
  • —2017-10-18
  • 102 votes
{'title': 'Stalling Supporters', 'choices': [{'text': 'Remove them', 'votes': 96}, {'text': 'Leave them be', 'votes': 6}], 'closes_at': datetime.datetime(2017, 10, 18, 10, 0, tzinfo=datetime.timezone.utc), 'created_at': datetime.datetime(2017, 10, 4, 11, 26, 53, tzinfo=datetime.timezone.utc), 'description': None, 'allow_multiple': False, 'total_votes': 102}

Content

Hello everyone. I come to you with a question of conscience and I'd really like your input.

Some people (a bit over 25) in my patron list have declined payments for over 6 months (ie. no successful payment, and no access, in that time at all).

What do you feel I should do?

Keep in mind; as far as I know, Patreon sends an email every month a payment fails.

So I have 2 options:

Remove them - This removes their pledges and they have to manually add me back again.

Leave them be - This does mean my "declined payments" will go up more and more over time.

If you have any other solutions or think 6 months is too short, let me know in the comments of course!

Comments

Jacky

Yes they get an email if it declines - i got one when i changed credit cards and forgot to change it here Problems occur but to have no payment for 6 months is pretty unacceptable They can always rejoin when whatever is the problem is resolved Many thanks for all you do Sir 🌹

Jezebel

In my opinion, six months is more than reasonable, Sir. I have worked in businesses before that used recurring billing. Often people who don't update payment information neglect to do so intentionally because it's easier than just cancelling. And if they really are unaware, perhaps removing them will be the push they need to renew their support.

Nimja

No problem. I just felt it was important to ask.

Nimja

Well they can't, they've had no valid payments for over 6 months.

Caroline

My first thoughts on this? I'm trying to come from a place of compassion - is there any way you could contact them yourself and give them one last chance to update their payment info? I don't have time to write more at the moment, but I will give this some more thought today. I think six months is already very generous, of course.

Jacky

No they cant so they are just ghosts in the machine

Nimja

I've actually contacted all of them already, using the private messages here. But none of them have responded or updated their profile. And while I could do that every month, it's a *lot* of clicks!

sue ;)

6 months is more than enough time Sir =

Jacky

Then they need to go Sir

Caroline

In that case, I think you've already gone above and beyond what was needed. I really appreciate you asking for our input, Sir.

Sarah Haß

In more than six months they should have done something against it. They have access to your work, but not paying the plegde like the others of us. You should remove them >: (

Nimja

They don't have access :) Don't worry.

Sarah Haß

Well, it still mean you have a lot of work with this. Still not acceptable i would say >_>

Cat

If you've tried direct contact and received no response then I would let them drop - they're no longer supporters at that point and would probably welcome no longer receiving the monthly reminders that the site is trying to

Nimja

You can reply to a reply. But it's fine.

Nimja

*smiles* - That's also a good point.

Cat

Ha! Didn't mean to cut off mid sentence there - deleted the rest of my comment through my general ineptitude. I went on to say that a gentle reminder at four months and cut off at six seems perfectly reasonable. It does mean work for you, but that's the joys of customer handling. *laughs* Darned boring admin getting in the way of the fun stuff!

Bo's Mind Space

This is basically what I was going to say.

Hannah Pickard

I'd personally contact them first before removing them, but I think 6 months is too long to not get the issue fixed.

Nimja

I did before, actually. With no response from anyone.

Nimja

People get a reminder every month that the payment failed. :)

Hannah Pickard

Shocking, yeah people need to be responsible if they agree to be a patron.

Hannah Pickard

Also, I'd suggest making a standard time frame that you remove people who continually don't pay. 1 month might be too short, but waiting 6 months would be too long. Maybe 3-4 months is enough time that you know something is up.

Cat

True, but how often does anyone ever read those generic, site-generated emails? I actually had to search for and check my last one to make sure my last payment went through before commenting *laughs* Or that would have been a bit embarrassing!

Nimja

And, apparently some of these people haven't even noticed that their access expired.

Nimja

I'll leave it at 6 months for now. I might make it shorter in the future.

Wolfshade

There's reason to keep inactive accounts. They clutter records. Some probably paid once, downloaded your files, then stopped payments. Whatever there reason, let 'em go. Lots of love, Wolfshade🐾

Wolfshade

Boy this app works bad. Tried to type "no" reason.

Kristerina

Speaking as someone who has 20 years of customer service experience (god does that make me sound old!), 6 months of declined payments before removing them is generous. By that point in time, they’re not actually supporters and they’ve had plenty of chances to become supporters again before you remove them.

Nezumi

If it has been 6 months already and you even tried to contact them about it and they don't even respond to your mails I think it's safe to remove them. I don't think they're gonna cry or burst out in anger about it. They probably don't even care. I guess they added you on the way while looking for hypnosis, kink whatever. If any of them is going to complain about it you could just say you have done what you could. I think 2 months should be the limit before you remove them. I mean it shouldn't take longer then that to decide if they want to pledge or not.

Nimja

Well some of them pledged well for a longer time. But thank you for your thoughts, agnes.

Sparkly Ember

I think 6 months with repeated notifications is more than fair enough warming to them. If it really is just that they are rubbish at checking their emails properly, then removing their access will give them the kick they need to notice something is wrong and then rectify it if they wish to resume access.

Grizzly660

You've been more than generous in waiting 6 months. If these people aren't responsible enough to look after their commitments they don't deserve to receive your services. Time to "crack the whip" and move on without them.

Jessie Shadowhold

You are being very generous by waiting this long.

Autumn Heart

Yeah, there's no harm in removing them, especially if they can simply rejoin if they want to continue

Octavia Hall

That's very patient & generous of you to wait about 6 months, knowing that there are declined payments. I think by removing their access to view your upcoming posts, they'll realize that something's wrong with them, and they'll eventually fix the situation. I'm sorry that's happening to you though.

Gary

If i stopped paying i would expect you to stop providing the service immediately. The fee is not large, and knowing you have an active group of participants is better than retaining those who have moved on.

Nimja

That's up to you.

Nimja

They don't keep access, but they do stay in the 'supporters list'.

Lisa Reeve

Does it cost you anything if payment is declined? If not, I would be inclined to leave them there. I guess when a payment is declined for six months in a row, that person is unlikely to come back. There is a tiny chance that they will, though. If it feels untidy to leave them on your list, even if it doesn't cost you anything, you could delete them just so that it's a thread not left dangling.

Tammy Jean Keith

No one should expect to enjoy the benefit of your generosity and skill if they don't pay at least something. You give so much more than we could ever compensate you for. I wish with all my heart to be able to give more. If all would do their best, maybe you would be getting at least the start of what you're worth. How does one pay for priceless, Sir?

Nimja

They don't keep access, but they do make the 'amount of patrons' I have wrong.

Nimja

It's not like that, they don't have access to anything. :) Don't worry.

dreamward

I would not feel guilty about removing them, especially if those declined payments are causing incorrect pledge and supporter totals. It is easy enough for those people to activate their accounts again if they want to--although I suspect those neglected accounts are purposefully neglected. Six months is very generous really. I've been dropped from sites after only a couple of months and 1-2 automated reminders.