Annoying delay with the ballistic gel (Patreon)

So today I realized that it has been a month since I ordered the ballistic gel. Logged in my account, found that the order status is still on "not processed".  WTF?

I sent an e-mail to the store (crimesciences.com), and hopefully that will wake them up. At least they haven't charged my credit card either. If there is no response soon I'll order it elsewhere.