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confusion in the logs (Patreon)

Published:
2024-12-03 04:31:12
Imported:
2026-06

Content

hi everybody! Patreon has managed to make his inconvenient accountancy (a system for logging payments of club members) even more inconvenient.

It's hard to believe, but they did it.

Nevertheless, we seem to have successfully renewed all subscriptions of all users whose successful payment we saw in these extremely confusing reports. If one of you does not see the new content now, but you are sure that the payment was made successfully, write us a private message, this will allow us to fix the problem as quickly as possible.

if you make a payment manually or it occurs after the date and time of publication of this message, write to us about it. Otherwise, we may notice it only after many many days. I hope the Patreon programmers will fix this confusion in the near future, but for now - we just can't filter everything correctly, do the sorting and check more carefully. Checking 250 users without these functions is a hell of a job for 2 hours. Therefore, we do not have the opportunity to do this often, your messages (in case of problems with subscription renewal) will allow us to fix everything quickly.

Comments

Salrie

I haven't seen any new pages in months. At least it let me get caught up in saving the current pages, heh!

CATastrophe

hi. I've checked everything - your subscription is in order and ahead of the available amount of content. You absolutely have to see a lot of the pages published today. But as I see it, you haven't logged into our private server for 3 months. To see the new pages, you need to log in to this private server ;)

Mr Stealth

I think i did notice that pages werent released on Pixarmor the way you usually do it last time i had set a reminder to check back in late august. Atleast, the latest page i saved was nr 1267 on October 21st. And i can see a transaction for the subscription with you here on my bank account for December 3rd, so everything seems to be relatively okay on my end.

CATastrophe

you probably haven't noticed a few more pages. I'll reset the contents of the feed, just click the last digit of the paginator and you'll see them. I have checked at the moment and your subscription a) has been successfully renewed this month b) surpasses the amount of available content by several months. So even if you don't renew it for a while, you will still receive new content until all these months of already paid subscription are filled. In any case. Although it is worth remembering that if the subscription is not renewed, this will lead to the fact that in the future we will be able to create fewer pages per month, and also - when we overtake the schedule and catch up with all these delays - lagging subscribers will remain a little behind the most recent pages. It will no longer be possible to catch up with this subscription backlog. But at the moment everything is fine - except that we have not yet cleared the backlog on our side. But we are working very hard on this.

Austin

I just read this post - I think I may be missing last month's content and this months content - I also just saw now my subscription was suspended despite still being a member? Unless I'm missing a mistake on my end.

CATastrophe

hi. As far as we can see, you didn't renew your subscription in January, and there was no payment. In December, you extended your subscription to the last one, which happens automatically. we usually renew all subscriptions on 3-4 days of the month, on other days if we have not received notifications about this event, we simply do not know that there was a payment. It is tedious to check this every day, given that there are few such "late" payments. That's why your subscription wasn't renewed in December - you didn't report the payment on December 11th. We only saw it when renewing subscriptions in January and extended your subscription for 1 month. However, since there was no payment in January, the system stopped your account and archived it. Unfortunately, our work model has become poorly compatible with Patreon's stupid ideas, they changed this recently and made our work more difficult. Once again. Therefore, when you make a payment, just remind us about it and such situations will not arise. Or, if possible, cancel the payment this month and resume on the first day of the next month. This will allow our system to process your payment automatically. I sent you a screenshot of the payment details in a personal message so that you can see more details. I have currently activated your account and you can see the content from last month in it. But since there has not been a payment for January yet, we will have to wait to receive new content.

Mr Stealth

Hey again. Just a update, managed to find the missing pages in one of the archive folders. But hopefully this will help should it happen again. I just logged in to retrieve the latest batch of pages, but i noticed there were a few missing even though i havent logged in between april and today, mainly page 1298-1316. I have downloaded the rest after page 1316 today, so i really only need the missing pages.