Troubleshooting / FAQ (Patreon)

Do you have a general question on how Patreon works?
When your payment will be processed, why your payment was declined, etc.?

Please check Patreon's FAQ or contact their help desk.

Do you have a question you're sure is best directed to us? OK! Please make sure you've actually read the FAQ before attempting to contact us. If you are absolutely sure your question isn't answered here, please post to our reddit (making an account over there won't take you more than 10 seconds - no e-mail required), rather than PM-ing us or posting here - it's just more convenient than Patreon's often buggy PM/messaging system and your question will be seen by more eyes, sooner. 

PAYMENT

1. Why was I charged immediately on making the pledge?

Check out the Patreon FAQ on payments. All questions on payments etc. should be directed to Patreon's helpdesk.

GAME ISSUES

1. I can't find the game files!

The game files aren't visible when you're just scrolling the content feed - you need to actually go to the specific post. Click on it. Just use the links on our list of releases instead of scrolling through the content feed when you're looking for a game file. The attachment is displayed above the title. No, it's not visible when you're just scrolling the content feed, you need to click on the post.

2. I can't get the game to run/the archive to open!

First of all, make sure the entire file got downloaded and that you've extracted all the files in the archive.  Still a no? Is the .exe not working? Either try the html file (though you won't be able to play fullscreen) or, preferably, the .swf instead and open it with one of the standalone flash players which you can download here (Adobe's official homepage). The specific file you want is the "Flash Player Projector". (Windows, Linux, Mac). You can also open the .swf file in some browsers depending on your plug-ins, but you won't be able to play the game in full screen mode. Do not use other, unofficial flash players ("GOM media", etc.) as they are not fully supported.

3. I can't access the premium content even though I have the .patch file!

Yes, you can. It's super easy and works on all systems, even Chromebooks. Not a single backer so far has legitimately been unable to access the premium content if they were actually following the super easy instructions. All you have to do is to put the applicable .patch file in the same folder as the game. If the .patch file comes in a .rar or .zip archive (as it does for Re:maid), you have to actually extract the .patch file first. Can't open the file? Just google the file extension. For .rar on Windows, use WinRAR, for example. You don't have to open the .patch file or drag it into the game file or anything - just place it in the same folder. It really is that easy.

If you're not certain it's loaded, just check the Stats screen (from the in-game menu). If it says it's loaded, it's loaded. And that really is the end of it.

If you're not on a Windows PC and need to open the .swf - only use the official flash standalone players (see above). "GOM media", etc. won't load the patch file.

4. I swear, I still can't access the premium content!

If you're 100% that you've placed the .patch file (again, read the question above) in the same folder but there's nothing showing, please e-mail two screenshots, one of the folder containing the files and one of the in-game stats menu.

5. How do I actually use the cheats?

Open the game. Make sure you've clicked inside the game window once, then just type it out. You can also go into the cheats menu but it's all the same as just typing it out on the title screen, actually. There will be a notification showing in the top left corner when a cheat has been successfully entered. Note that most cheats require the $10 patch to work.

6. I get a "corrupt or missing script" error on start-up/the script is working, but no graphics are being displayed!

You need to extract all files in the .zip, including the "assets" folder. Otherwise, if you're attempting playing the game in the browser, see point no 2 - you might have to download the official Flash Projector (or try another browser).