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Patreon Video Display Issue (Patreon)

Published:
2024-12-09 20:58:54
Imported:
2026-06
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Content

UPDATE: They all work now! I just added YouTube links in the description, and that made them work as they should. Of course it doesn't make any sense, but for now we have to put up with having a YouTube link in the description. If you experience any other inconvenience, PLEASE let me know and I will do my best to fix it ASAP. Thank you all for your patience and collaboration! I appreciate it very much! Vlad.

Dear Patrons,

Since a few days by now we started to experience issues here: some of you can watch while others at the same tier cannot watch the videos that we're posting. I reached out both at Vimeo and Patreon and while Vimeo answered back in a matter of hours telling me that everything looks fine on their end, Patreon never did. I tried A LOT of tweaks, but none worked. I suspected that it is a Patreon issue. Now, TangoEliott just wrote that he can watch all of the videos. I hope that the problem is fixed and I would like to know if any of you still experience issues. If so, I will keep trying and trying and you'll find all the updates here, under this post.

Thank you!

Vlad.

Files

Previews only

Comments

Lee Kennison

No, it is not fixed. The videos all still have errors. I have to go all the way back to "The 1975, Robbers" 4 days ago to find one that works.

Pedro Macedo

It's not working for me either.

Jonathan Malamy

In my experience when I click on the video link in an email notification, it takes me to Vimeo directly which refuses to play. But this is a long-standing issue not something new. The workaround for me was always that when I open up the Patreon app and click the video it plays feeding from Vimeo through Patreon (which I always assumed was a mechanism to protect access/viewing rights ) I don’t know if that’s the same issue that’s being described because to me it’s not new

Graeme Frew

Unfortunately still not working.

Michael T.B

I can't watch any of the new videos getting ready to cancel subscription

Chester Beals

Still unable to view through browser (Firefox, Mac) but works fine on iPhone Patreon App. Curiously, I am now (as of today) able to get to Liesel's First Song via the browser, but it takes me an extra jump into Vimeo first. In Vimeo, I'm logged in through my Google Account. You're getting closer, Vlad! Don't give up! Hey, while we're on the subject... is anyone else not able to access the Community Chat channels while on a browser, but it works fine while using the app on a phone or tablet?

Michael T.B

"Sorry couldn't find that page"

Michael T.B

I'm not having this problem with other patrons subscriptions

Lee Kennison

Vlad, we know that most of these videos will work on the Patreon App, but many, including myself, much prefer to watch these on our computers. So just because it works in the App, doesn't mean you should expect computer users to use this as a solution, you need to solve this so it works in computer browsers also. It is not our problem, so we shouldn't be expected to use this less satisfactory App method, other than as a short term solution. Sure, some of your members only use phones and iPads for this stuff so it is not a big deal for them, but there are many such as myself that use and prefer computers. Many of us also are members on other Patreon channels, so we already know that this does work and is thus solvable. You really risk losing subscribers if you don't fix this, at least those that are computer browser users.

Lynn Poole

On my iphone when I click on patreon, I no longer get a browser choice. I have been using google on my phone whic hss been seamless until this started. It takes me directly to Patreon and doesn't recognize that I am a member. I am locked and I need to pay. On my ipad, I can get there via Safari and Chrome but have to click on the vimeo link. I can watch the video but can not do anything else. You can leave a comment but it goes nowhere. Basically, I can watch the video but that's all. So nothing's changed for the better.

Rea Lavi
>>157810219

yes I use my laptop for nearly all of Amy's videos, as I enjoy giving them my full attention.

Lynn Poole

I can get into "The 1975 Robbers" from the email the usual way on my ipad. But locked on my iphone. Looks like all the previous posts are locked on my iphone. Because it does not recognize that I'm a member. By IT, I mean Patreon.

RAD1

Still no for me regardless of which browser I use. It takes me to Vimeo and there is a login button, maybe patreon is not passing that info to Vimeo as before.

Steve

I have been fine watching via the Patreon app on my iPhone. I think there was one that was a little weird that didn’t let me find the icons that would let me cast to my smart speaker. But otherwise has worked for me.

Andy G

Thank you Vlad!

Allen Leong

I also can't see any new videos. Hope this if fixed soon. I use Firefox.

Joe Turner

Yet another data point: Using Chrome on an M4 Mac running 15.1.1, I see the large thumbnail with the play button in the centre; when I click on the play button, the entire frame is redrawn as the dreaded "thin box with a tiny thumbnail and a URL that doesn't work" which has been plaguing us all.

Lynn Poole
>>157810219

Until this occurred, I went directly from the email, clicked on Patreon, and on my ipad I picked Safari and I'm in. On the iphone, I go directly from the email, click on Patreon, pick google and I'm in. Clicking on the vimeo link is new. Now on my iphone, from the email it takes me directly to Patreon and there it's locked and says that I need to become a member. If I use the app, the outcome is the same.

Virgin Rock

Thank you everyone for your feedback. It is obvious now that this is a Patreon issue which affects this account. It is also obvious that it's "changing" since TangoEliott could all of a sudden watch all the videos. I reached out to Doug and Elizabeth for help, hoping that they will give advice if they ever experienced anything like it before. We fully understand if you choose to cancel your subscription. For the moment, a perfect alternative is Ko-Fi. I asked there if anyone experienced any trouble, and the only reported problem was on a "Liesel video" which had a corrupt link that I fixed imediately. I will keep you updated. Thank you!

Virgin Rock

Oh, and one more thing: Lee suggested to post YouTube links to unlisted videos. I can certainly do that, but I am reluctant since YouTube will run ads and I don't feel that that's fair for you who already pay a subscription. I would like to know your thoughts on this too. Thank you! Vlad.

Virgin Rock
>>157811415

That's clearly a Patreon thing since I have zero control on something like which type of device can be used and which cannot.

Michael T.B
>>157810219

It doesn't work on my phone or my computer or web browser is the same on my patreon app it is only this channel

Lee Kennison
>>157810219

Yeah Lynn, everyone has a different experience depending on what hardware (Mac computer, PC Computer, phone, or iPad) and what software we use (computer browsers, Patreon App, or clicking on it from within an email). I have both a Patreon membership (obviously) and a Vimeo account, so I always make sure I am logged on to all accounts when problems occur (Vimeo account normally isn't necessary). So bottom line is that the main problem needs to be fixed, so that it starts working on all these different platforms and devices. It is certainly a solvable problem that shouldn't require any of us (the members) to have to do anything special, since many of us are aware this works just fine on other Creator's Patreon pages.

Michael T.B

This seems to be an intentional corruption maybe some sort of virus is it just not affecting any other patreon channel or Vimeo ransomware Maybe

Tim Edwards

I tried the Black Keys video, but it still isn't working. The two Deep Purple videos posted recently, Highway Star & Smoke On The Water worked fine though!

Lynn Poole

Vlad I'm going to describe this one more time. This is on my ipad. Until this problem arose, I accessed Patreon through the email, clicked on Patreon, clicked on Safari and was fully able to view the video and participate on the site without having to click a Vimeo link. Now I have to use the Vimeo link and am directed to a site where I can access the video but can do nothing else. At least I can do that now but that's not what I'm paying for. This is what used to be the case on my iPhone. I clicked on the email, clicked Patreon and opened with Google. And that was it. No vimeo link to click. Now I click on the email. click on Patreon and I'm locked out of Virgin Rock because it does not recognize me as a member. Are you saying I have to reach out to Patreon to fix this?

Virgin Rock
>>157825014

It would not hurt to reach out to Patreon. Maybe if enough of us will do, they will consider fixing this issue.

Lynn Poole
>>157825014

I like to figure out things. Granted this is a small sample size. So in the middle of all this, the 12/7 Deep Purple, Highway Star posting worked fine. This was the second posting. The first was on 12/2. For the minutes after video on 12/8, I have to click on the vimeo link which does not work. The "Getting Better" video on 12/4 worked fine. It was the second posting. To access "The minutes after", I have to click on the vimeo link which does work but it takes me to vimeo. The common thing with these two examples, is that the second posting worked as it should. So something happened with new postings.

Virgin Rock

Okay; I posted the YouTube links to all the posts from the last days, except Beatles, The Minutes After and Snippets of Our Family, which are not on YouTube. I hope I'll be able to figure this out some time soon!

Lynn Poole
>>157825014

Yes I can access the ones you just posted with no problem on my ipad. I'm still locked on my phone. Could you repost "Being for the Benefit of Mr. Kite"?

Lynn Poole
>>157825014

It takes me to Virgin Rock. It says "Locked -Buy Now. This post is locked. Buy this post or become a member to unlock it".

Virgin Rock
>>157825014

This is ridiculous! Others on your tier can access without any problem. Pedro Macedo who is on the lowest tier just wrote that he can now watch all the videos which are open to his tier...

Virgin Rock
>>157825014

It's clear that their data based is messed up if the system cannot see that you're already a member!

Lynn Poole
>>157825014

Yes. Something is messed up. Take a break for tonight. I am fine with it not opening on my phone for now. Can you repost "Mr. Kite" to see if that works?

Virgin Rock

I just noticed that they say that they're making updates. I noticed that since this main interface changed a few days ago, the entire saga started. ... I don't think I can do anything about it. But I don't give up! Still digging....

Virgin Rock

GOOD NEWS! I got a reaction from Patreon X, advising me to write an email. I told them that I already wrote three, but got no answer. Hopefully they will address this issue sooner rather than later!

Paul D. Hoffmaster III
>>157834904

"Debugging on the fly" refers to the process of identifying and fixing errors in a program while it is actively running, without needing to stop the execution to manually step through code, allowing for real-time analysis and troubleshooting of issues as they occur.

Paul D. Hoffmaster III

"Debugging on the fly" refers to the process of identifying and fixing errors in a program while it is actively running, without needing to stop the execution to manually step through code, allowing for real-time analysis and troubleshooting of issues as they occur. I thought that I was making it up until I Googled the idea.

Lee Kennison

Great job in sticking with this until it was fixed Vlad! I can tell you after spending most of my professional life as a software engineer and computer specialist (been over a decade), it was often the things that at first didn't seem to make any sense that fixed the problem. This is why you just have to keep trying different things until something eventually works. Then you try to figure out why the thing that didn't make sense actually fixed it. In this case, my theory is that by changing the description, you got the Patreon/Vimeo combination to recognize the correct permissions.

DJ Marquis Marc Rambeau du Tacoma
>>157841082

Nope. I was there. "Debugging on the fly" is when a computer programmer (such as myself, back in the day) has taken copious amounts of psychedelics and then starts to "work" on their code... while simultaneously perched upon the back of a horse fly.