Ocean Club

Damaged prints issues - Poll for new shipping option (Patreon)

Published:

2022-05-12 18:32:00

Imported:

2026-06

Tags:

poll updates

Poll

Damaged prints issues - Poll for new shipping option

Keep mailing Prints without backing boards - if my print gets damaged, I will message you for a new free print with reinforced backing 106
Start mailing all Prints with backing boards - Applicable tiers will increase by $5 and take an additional 2-3 days to arrive 20

Content

Good afternoon wavies~~~~ I'm just catching up on emails and messages! (Please be sure to email us at support@oceaninspace.com instead of DMing)
With my Patreon growing every month, it seems we are having more and more print damages. Probably a couple reasons for this;

1. We switched over to our new fancy branded mailers which appear to be more flimsy, and
2. We don't put any backing boards in our Patreon shipments (but we do in the shop).

So going forward in the coming months, I would like to ask what you guys would prefer.
My comments:

1 - Yes branded mailers are cute af, but I wouldn't be opposed to moving back to something more plain if it's sturdier.
2 - This is the big one - we don't put backing boards/clear bags in our Patreon shipments simply because it takes a lot of time, labour, money, and space. Adding backing boards and clearbags to each shipment would take about 2-3 days longer to pack, and would bring up the price of materials, labour and shipping cost(weight). So Print Club, and Print&Sticker Club would go up $5 each. This would also require everybody having to physically change their tier to new ones with an increased $5, because I'm not permitted to change prices of tiers.

What we do currently is if a print is damaged in transit, we send a new (and reinforced with a backing board) free of charge. This costs less money and labour for everyone in the long run, but - I also realize it isn't ideal to have to constantly message me if your mail carrier is destroying people's packages every month :(

So I would like to place a poll! Please let me know what you would prefer... thank you everyone for your patience with these growing pains.