Home
Creators
Search Recent Missing Random
Posts
Search DMs Popular Hash Lookup Tags Random
Importer
Import FAQ
Register Favorites Keys Review DMs Logout
Community
Telegram ThePornDude
Home Creators Posts Import Register Favorites Logout

Ortur request removal of review (Patreon)

Published:
2019-05-06 03:46:12
Imported:
2026-06

Content

Dear Patrons,

I've received a polite request from Ortur to remove my review. They are calling they might lose their funding and go bust.

Part of me doesn't want to be responsible for that but is also feel a responsibility for viewers and potential customers. What if the printer burned someone's house down because their was no pressure to improve a shoddy product.

They are claiming the original buyers will receive an upgrade kit and I will be sent the new printer to verify the problems have been fixed?

Any thoughts and opinions are most welcome.

Michael

Comments

Barry Crosbie

Take down if the new kit fixes the issue (or at least add caveat).

Barry Crosbie

But it's not your responsibility if they shipped a sub par machine

Tom Stone

Your review was fair and accurate, until they show they have fixed the problems then the review should stand - anyone who owns one should understand the problems with the machine and why they would need to install any upgrade they do get and if they don’t get an upgrade what steps they need to make sure their machine is safe.

robin parker

Stick with your review, treat them like you would any other company. They sent you that printer for a review. You owe it to your followers to be honest. Just my opinion.

Matthew Fochs

Agree with others. Yours is the only review I have seen and removing it would mean others might not be aware of the issues you pointed out. Your channel is great but if they try to convince you that your review single-handedly would cause them to lose funding, they are in denial of the underlying problems that got them to that place.

John Strand

I agree. The review should stay up. You reviewed the machine they sent, if they shipped early, that is their responsibility. At some point we have to make sure the customer is safe. If they want to compare themselves to the car industry, they should announce a recall. But my vote is keep the video up until they threaten legal action. It might help some customers with issues they are having.

Russell T Hoffman

Oof, that’s a rough spot. I’m not sure I could be of any help here. Rock and a hard place and all that. If they are sending an upgrade kit to all previous buyers free of charge, I feel like taking it down would be ok. That means they’ve acknowledged a mistake and are correcting it. Do you know if previous buyers have to pay shipping or anything of the sort? If they have to pay a dime then I’d leave it up as a safety PSA, but if it’s free, possibly do an updated review of the printer with the fix as well as one of the new printer. I know adding that to the schedule isn’t ideal but, would please both the seller and consumer.

Michael Lynch

Your review should stand! I agree that they should not have sent a machine that was sub par. Also, it shows what the "Average" customer will get. If they send a "crap" printer out for a test, then what would someone like me likely get as a retail customer. If they correct the issue to all previous purchasers at no charge and sent you a properly functional printer, then I would take it down, post the new review and just mention the previous issue as a heads up to anyone who might have been missed getting the fix or upgrade.

Fred Novy

It should stay up. If and when they make the changes then make a new review. I understand that you don't want to be cause of them going out of business but you aren't. They are! Terrible products need to be called out. You knew that there was a possibility that you might have to do a critical review at sometime. You would feel worst if one of your students were hurt because of the printer.

Ben

Leave the review up, and upon receiving a new machine and all of the problems are now fixed - revisit the review. But if it’s still not up to par, then highlight that. For the money (even though it could be considered on the cheaper side of things), there should be a much higher level of quality control... (Slash a better product in general) Why send it out for a review if you aren’t confident with the product...? This doesn’t scream confident to me.

Walt Novinger

They sent the printer for you to review and you did just that in your usual fair and honest fashion. If they were willing to risk your review, they should be prepared to hear bad news. If it endangers their funding, that is not your concern…you said it yourself - what if their printer caused serious harm? You did the right thing…stick to your guns, mate. Keep up the good work and service to our community.

Ron Floyd

As long as you do a fair and accurate review, no company should ask you to remove it. They can do a press release after they fix the problems and show that they have taken care of any customers who received faulty.dangerous machines. If they do what you feel is the right thing to do, you can place a note on the video, and re-review a revised production machine. Until they do so, your review should stand on its conclusions. You owe it to your viewers to give an honest review - as you always do.

David Spencer

A quick check shows that they are still selling the printer on BangGood and other places with no way of telling if any of the problems have actually been fixed. Unless they are prepared to suspend sales until you receive the both the upgrade kit and a revised printer you should keep the review up. Their possible financial problems are of their own making selling a defective and potential dangerous product.

Foxglove

Why would you take it down? I just watched the review and it seems straightforward and honest. No reason to remove.

Brett Thomas

Michael, I too agree with everyone else. I get the feeling that they have something to hide if they didn't like your review and want it taken down. Do they really stand behind their product.........Hmmmmm makes me wonder. Now ....if they do make good, by all means re visit the review and give praise where praise is due. Keep up the great content. Cheers :) Brett

Justin Coles

you have definitely done the right thing and good on you. unbiased reviews are getting hard to come by and if they lose funding thats because they are selling sub par products.

Raelene Regent

You reviewed the product they sent you, and you completed the review in a fair and just manner if this company is to be seen in a good light , then they should have sent a printer that actually does what they say it will do .

Lord Sarix

They wanted a review and they sent it to someone who would be honest. We trust you because you're honest. Leaving it up is what you should do. Now if the upgrade kit fixes the problems you can do a video and show how reputable they are that they took the information and acted on it.

Jason Kohn

Michael, I follow you and am a Patreon because of how you conduct yourself either with your school mates, or how u are reviewing what most of us consider hobby toys. You help us make educated decisions based on your honesty. If the company is trying to pin a financial burden due to a product you reviewed, that’s on them mate. They sent it to you for a reason. They may already be in financial turmoil before the review. Starting a business cost money and if you take short cuts and then ask for a non biased opinion, exposure to those short cuts is a risk. This product could potentially hurt its owners, this is not what most get into the hobby for. Like it was stated previously, if they send you an upgrade problem solver that shows integrity on their part. Maybe review the new product then take down the old review. That would be honest and safe for all.

Leevi Jordan

I would offer them the opportunity to have the review updated, but I wouldn't remove it. I'd they arnt shipping a safe product that's on them, not on your review. Also, I agree with getting a lawyer involved to protect yourself just in case

Teaching Tech

Thanks for all of your thoughts, here is what I replied: Hi Justin, I have discussed this with my Patreons and they all have the same opinion as me. The problem is not with the review, but with the printer you sent me. Even the postage damage situation aside, some of the issues like the unsecured thermistor with the too slow thermal runaway make for a very dangerous printer. You should not sell a product until you have tested it thoroughly. Consider it from my point of view: if the printer had caught on fire, burned down my house and harmed my family, there is no excuse for you shipping a product that is not properly tested. Only because I am experienced did I know to fix some of these problems, a new user might get into a lot of trouble and for that reason it is very important that my review is honest and available. I can still help you, however. I am willing to update the description, leave a pinned comment and post on my channel page that the existing 305 owners will be receiving an upgrade kit (hopefully completely free of charge). If you want to send this to me too, I will make a video showing how to fit it. If you send me the updated completed printer in late May, it will take me less time to make a follow up video than this initial review. One important question I have: If the first 305 printers are already sold, and the updated model isn't available until late May, what printer will be received by a customer if they order today? I'm sorry that this is causing you distress but you must take responsibility for releasing a product that is not fully tested and potentially unsafe, the same I must if I make a guide on something that opens up my viewers to danger.

Teaching Tech

And it is about time I got to writing that review policy. Having it checked by a lawyer is a great suggestion.

KnowBuddiesLP

Wish I had something insightful to add but everyone already said it. They asked for a fair and honest review and you gave it. May consider adding they said a fix is coming in the deception but not yet verified, and so another review with the fix if and when they put it out. Keep up the great and honest reviews! We come to you and support you for your integrity and honesty and can confidently refer others to you and your channel without hesitation based on that.

Jeff

You absolutely should not remove the video. While I appreciate the company trying to do right by their product, it doesn't do any customers any good to hide the truth. I would say maybe add an addendum to that video explaining that the company is potentially addressing your concerns, and a second review with the fixes might be in the works.

Marcus

If everything in your review is truthful, then leave it up. If they want it down, then offer them an opportunity to provide the upgrades for a followup review. You could even do a live interview with the developers. Bottom line is that I prefer you to remain impartial. If they lose their funding because an honest review you've posted on their product, then it's on them. Asking you to take down the review because they might go under if you don't sounds like they are already in trouble. One review shouldn't make or break them.

Kelly Hartley

I would replace the video after the fixes are complete, and maybe refer to the corrective action in the new video. You could send this link to them:

Kelly Hartley

Oops, sorry. Are any cheap FDM printers UL or TUV listed? There may be some stickers on the power supply, but that doesn't count for the system as a whole-- let alone the US FCC Part 15, or the EU EMC Directive and similar in Australia. All we want is a mechanically sound attachment for the thermistor and thermal runaway protection. Listing with a standards body would ensure that things such as wire diameters are correct for loads... but I'm pretty sure the hazards created by pinch points would be way too expensive to overcome.

Scott Millspaugh

Add a message at front about how these are being addressed replace after second review if any?

Kevin McQuarters

I thought your review was fair and unbiased. If the company in question cannot provide a product as advertised, then bad on them. Let your post and review go forward.

john webb

YES keep the reviews! You are one of the straight shooters, most reviewers got a free machine with a code and a commision to boot. While we the public buy the stuff, parts missing and the like and many of the companies could care less. My first printer was a K280 upon receipt I found the two of the top pieces missing. So I ask for the replacement parts. The first my request were ignored then I went to pay pal who tried to help but was ineffective. So I ask for the parts of a refund or a new kit, It didn't matter to me. Long story short the company said if I would ship it back ( cost $390.50) they would send me another one I paid $449.00 to starts with. Then I started watching reviews from hinist folks like your self. Its true the young people know this stuff but this old goat is trying to get younger and learn it. Keep calling them like you see it.

Mark M.

Keep the video and and some new footage after you review the new unit. They get to show they are responsive to issues (at least for someone in the public eye) and the public, your followers and your supporters get the full truth.

Hamish McIntosh

obviously the truth hurts if they fix it revise it. You can put an on hold revised production machine to be reviewed.

Michael Genseal

Do not remove your review. Perhaps you can interview someone from the company on your channel. That would be a fair way to address the issue.