Apple Fee for Patreon and Technical Troubleshooting Announcement (Patreon)

Hi everyone! Sarah here. Hope everyone had a great Halloween! 2 quick announcements...

APPLE PAY / PATREON ANNOUNCEMENT:

You may have heard Derek mention a change with Patreon and Apple/iPhones in yesterday's episode... I just want to clarify... this change with Apple/Patreon does not impact existing Patreon members. It only impacts NEW members -- NEW members starting today will be charged an additional 30% fee by Apple when signing up for Patreon in the iOS Patreon app. New sign ups can avoid this fee from Apple by signing up for Patreon on a computer or anywhere else other than on the Patreon app with an iPhone. We know this really sucks but it's Apple, not us.

All the details are here, but if you were already signed up for Patreon before today you are NOT affected! https://support.patreon.com/hc/en-us/articles/27992185537037-How-iOS-in-app-purchases-work-for-fans

TROUBLESHOOTING TECHNICAL DIFFICULTIES IN PATREON:

We've been receiving a lot more comments/emails/DMs lately about people having issues being locked out of episodes, or just with Patreon in general. Unfortunately all we can do is check on whether your account is still active. Other than that, we don't have any access to the tech side of Patreon to be able to troubleshoot technical difficulties. If you're having trouble with something on Patreon and your account is up to date and active, the best thing to do is reach out to Patreon Support to help, they are normally very responsive and helpful. If for some reason they aren't helpful and don't resolve the issue, please email me at monstersamongussarah@gmail.com. Here's where you can submit a support ticket if you're having technical issues: https://support.patreon.com/hc/en-us/requests/new?ticket_form_id=12863836871949

Any other questions you can always email me at monstersamongussarah@gmail.com or send us a DM on here.

Thank you so much for being here on Patreon to support the show, you truly keep the show going!

Sarah