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If you are having issues with viewing the videos, please view this post. I will relay every comment I get here to my video hosting platform so that they can get things resolved as soon as possible.

IF YOU ARE HAVING ISSUES ON THE PATREON APP: please view it on the mobile browser or PC.

IF YOU ARE HAVING ISSUES ON THE PATREON MOBILE BROWSER OR PC: please comment here what the issue is, along with your browser name, and the phone/PC you are using.

Thank you so much for your patience, all <3


Comments

Šīx Gœd

It said that it’s private

Ohn's Tale

hey im using safari on the phone and it says it’s private , but I’ve you you draw mirko can’t wait to see😮‍💨

kokoboro

hi! can you please tell me what your browser or phone or pc is? thanks so much ;;

kokoboro

ok!! I will relay this to the team right away! thank you so much ;; please dm me if you'd like a refund too!

kokoboro

ok! and sorry, can you tell me the browser name? I'll relay it to the team right away after this. also, if you ever would like a refund, please let me know. thank you!!

Ohn's Tale

Oh don’t worry in wouldn’t like a refund I love your content I’ll be patient to see! Keep it up

kokoboro

hi! can you provide me your phone type or if you're using PC please? and let me know if you would like a refund at any time. I'm going to bring this up with the video platform immediately

ArtAnon

On safari mobile browser just states “something went wrong”

dodofo65

Will you try to fix the app not playing as well? Also what is the next release going to be now?

kokoboro

unfortunately that is on patreon's end ;; I've tried using other services like vimeo but it would not work as well. I can contact them and see why exactly and if they could fix it, though!

kokoboro

understood! I will relay this to them immediately, thank you!! If you ever want a refund, please let me know

AnimeGeek97

I’m using the mobile app on iPhone SE 2020 it says the video is private

champagne

I’m using the safari on my iPhone 13 mini

CEO of Swag

Hey, I’m having problems viewing on both the Patreon app and on my Safari mobile browser. I’m using an iPhone 13. Hopefully this is fixed soon, as I’m excited to see your new works! Appreciate the help on this :)

champagne

Also downloaded chrome to see if it works on mobile but it’s still showing as private

KingxKupo

Hello friend! I’m using opera gx on my iPhone 13 and it’s saying the videos are private for me. Sorry that Patreon and the video hosting site is giving you so much trouble 🥸

Lightbane

Hello! Says the video is private on android mobile internet. Thanks!

Peter Ba

Can’t view it on mobile browser or here

Marcus luna

I’m on mobile. It says “something went wrong. Try again”

Sam F

On pc/browser is asking me for a email address and on mobile its saying the video is private

kokoboro

Thank you so much!! I will relay this to the video hosting provider right away. They're already getting on it as we speak to see what's going on! ^^

kokoboro

Sounds good!! I will relay it to them right now, thank you so much, I'm sorry it's doing that for you ;;

kokoboro

Thank you so much Sam f! I'm getting on it right now, thanks so much for your patience ;;

LuLu2

I’m on mobile,but I can’t watch it privately.

Felipe Velarde

I'm not sure if i have an issue, but I can't find the Marin video

radi (Josh!)

Some people have stated this already but it does work on a browser! I’m a Patreon iOS user but as soon as I login on safari, the video only asks me for my Patreon email and voila! Able to watch. I’m glad at least that works.

Alessandro

Can’t view it on mobile, it says video is private

kokoboro

Hey alessandro! what mobile browser are you using? I'm getting the video hosting team to get into my account to directly debug it themselves, so hopefully it will be fixed soon! Let me know if I can provide a refund of course.

kokoboro

Hey Lulu! what mobile browser are you using? I'm getting the video hosting team to get into my account to directly debug it themselves, so hopefully it will be fixed soon! If you'd like a refund, then that's totally understandable ;; just let me know!

Ecchix

Even with the maximum subscription I can't watch any videos😒🤔

Felipe Velarde

Ooh my bad, i have the lowest membership, that's why. I forgot. Sorry . I'll have to wait if you decide to make it accesible for all or something

kokoboro

Ahhhh can you tell me what browser and mobile phone you're using? Or if you're using the PC? Let me know if you'd like a refund as well;; I'm so sorry for the hassle

Ecchix

I use Chrome on my cell phone but the problem is the video website can't open, I can only open it using another webcast browser but I don't want a refund, it's great, great animation😅

GR4VITY XD

It’s on private the marin animation

Kino

Love your work! I want to watch the Miriko and Marin vids but i'm not ok with giving my email just to watch them. I tried that already and it showed my ip (it wasn't my actual ip cause i use a vpn) but still that is scary and it was permanently stuck onto the video when trying to play it.

kokoboro

Ahh totally understandable Kino!:( If you would like a refund too for both months, please let me know. I would hate to take your money if I'm not providing the service that you would like!

Weiss Schnee

Will you be posting the marin animation digital download ?

jerard

hello! i was hoping to see the marin vid but its saying the video is private on both the app and my mobile browser. I am using safari on an iphone 13 pro.

PM

I was using Safari from Iphone to watch Marin video but it said this Video is private

BigBrute

I was using Firefox and Brave on a Windows destop. On the Patreon website, the embedded video player is just a black screen that says "Something went wrong. Try again!"

Rachata Tpn

I can't watch the video. it says This video is private

yngko

I try four browsers that Chrome Quark QQbrowser and Androidbrowser,and my phone is Huawei,but no one can enable me to play the video,i don't wanna this consequence.

yngko

why not you set up Downloads like past works?Maybe the playing video oline is not neccessary to do,we can also download videos in my own phone and watching

kokoboro

hi! did you try clearing the cache and cookies? I'm so sorry for the inconveniences you're facing. The video hosting team is fixing up most of the issues that I'm reporting right now, so I'm hoping that they can respond to this quickly too. Can I ask, are you going to the browser by searching "patreon.com/kokoboro"? Thank you so much, and if you want a refund, I can most definitely send it to you!

yngko

Yep,I play the video in browser by searching patreon.com/kokoboro

Kermit Alter

hi im using an iphone 13 and im using the safari then it says the video is private

kokoboro

Hi! I'm so sorry for this inconvenience ;; can you tell me how you got to safari? Is it through email or through the browser search? Also have you tried clearing the cookies and cache? If these don't work then I'll relay it immediately to the video hosting team. If you'd like a refund at any time, do let me know ;; thank you so much for the details

Qwasooo

Hello I got a problem it says the video is private

kokoboro

Hi! It seems you've solved the issue? : o lemme know if you come across any other problems!! Thanks for the support:)

カイロ

Hello. I subscribed to your highest grade membership today. However, as you can see in the pinned comments, I am unable to view the 2nd and 3rd tier videos! When I open the link it says this video is private. I am Japanese and my English is not good,but plase response!

kokoboro

カイロさん、こんにちは!大変申し訳ございません。携帯電話で Patreon アプリケーションを使用している場合は、代わりにモバイル ブラウザまたは PC を使用してみてください。それでも動作しない場合は、キャッシュをクリアしてみてください。これ以上うまくいかない場合は、どのような視聴方法があるのか​​教えてください。いつでも返金できます。もう一度申し訳ありません...

カイロ

Thank you for the quick response, logging in on the web solved the problem. Sorry for the inconvenience! Thank you very much!

Thomas D.

Hi mate it is saying the mirko video is private as so is any other older videos when trying to view on mobile and the option to view it isn't even on the pc for me

Jorge

Estou tendo problemas, faz dias que assinei e não consegui ver nenhum vídeo pois da erro.

Jorge

Aparece que o vídeo foi apagado permanentemente.

Leigon

It just says the video is private and unable to watch cause of video settings

kaipimin

Heya, I’ve tried using Chrome and safari on both of my iphone and pc. It just says that there is something wrong try again and on chrome, it would say private video :( I really love your work by the way :3

Yerik Dominguez

For me it says the videos are private and im on mobile

kokoboro

Hey Thomas! I was wondering if you could try clearing your cookies and cache on your PC? And on mobile, what browser are you using, and could you try the same? It seems this works for some people. However. If you'd like a refund at any time then please do let me know. So sorry for the late response and inconvenience ;;

kokoboro

Hi legion! Are you viewing on the Patreon app on your phone? If so, could you try viewing it on a mobile browser on your phone or a PC? This seems to fix it for most people. If it still doesn't work, please let me know what browser and phone or PC you're using! So sorry for the inconvenience and thank you so much for your patience. Let me know if you'd like a refund at any time!

kokoboro

Hi kaipimin!! Ahhh that's so weird. Have you tried clearing your cache and cookies on your browser actually? Seems like it works for people, but it might be something else. I'll be sure to relay it to the video team if it is once I get your response!! Thanks so much for the support

kokoboro

Hi yerik! I just sent you a DM ^^ are you using the patreon app? If so, could you try switching over to a mobile browser? If it's still not working, could you try clearing your cookies and cache? So sorry for the trouble, if you'd like a refund at all then just let me know!

kokoboro

hi throw! apparently the Patreon mobile app does not work with the videos currently. You can view it through a mobile browser and it should work I believe! Can you let me know what happens? :o if you want a refund at any time, please let me know. so sorry for the inconvenience

ArtAnon

Anyway you’ve considered a different host for the videos or way to drop them? I posted in this thread in the beginning but still have issues consistently with viewing the videos :(

Hi How are ya

Hey I bought a 10 dollar subscription but I haven’t been able to watch any videos. I’ve tried using a safari browser on my phone (iPhone 13) I’ve cleared my cashe and everting but nothing is working. At this point I would like a refund.

kokoboro

Hi artanon:(( sorry to hear. They’ve been fixing a lot of issues but it seems like there’s still this issue with safari that’s bugging some people. I’m getting this info to them right away. If you want a refund def let me know ;;; so sorry, I’m hoping to hear back from them in a couple of days

kokoboro

Hi! I can definitely offer you a refund ;; so sorry to hear. Seems like it’s been happening to only some iPhone users. I’m working to get the issue resolved asap. The refund should take a couple of business days

Hi How are ya

Thank you so much. It sucks because I am really into your work and I would love to continue supporting! Maybe once these issues are resolved I’ll definitely look into coming back!

Tim K

Bought a tier-3 subscription, cleared all my cookies and cache yet the videos don't work. I'm on Google on pc. My brower name is Tim K, pc name DESKTOP-EMUHSGA, email kellenbach.tim@gmail.com, thanks.

kokoboro

Ah so sorry Tim! What do the videos say when they don’t work? Are there any error words? And when you say you’re on Google, do you mean you’re in the browser google chrome? Let me know, and let me know if you’re looking for a refund too!

Tim K

Yessir, I'm on Google Chrome indeed, when I click on the play button for the video's the screen turns gray and stays that way, no error words or nothing and I don't really need a refund as long as I get to see the videos eventually :) Appreciate your work, stay healthy and have a great 2024 EDIT: I got it to work on my phone so problem solved :3

kokoboro

Oh hmmm! It should be asking for your email on that screen. I wonder if you could try a different mobile browser or your phone to see if it’s the same? Either way, I reached out to the video hosting team with this just in case it’s something they can investigate ;; so sorry for the inconvenience ah. Thank you so much for your support. If they don’t respond with anything positive in a week I can definitely just refund you, but i think the browser switch might be a good test!

Tim K

Thanks, I tried on my phone and the video's do work on here so it should be fine. Have a nice day 😄👍

Just that guy

Im on an iphone xr and I have not been able to view the videos. I tried going into my safari or chrome but It doesn’t seem to work.

kokoboro

Hmmm have you tried clearing cookies and cache? This has confirmed to work according to the video hosting site, and id like to know if it works for you too! I can relay this to the team if this doesn’t work, let me know if you’d like a refund at all. Sorry for the inconvenience!:(

Just that guy

That didnt seem to work. It’s too bad since I like your content. I would like to request a refund. Thank you.

kokoboro

Hi! Do you mind if I ask you one more question? They just messaged me asking if you have the Patreon app installed, and if it is perhaps opening the app whenever you go to a Patreon page on a browser. Let me know! I will process your refund in just a bit, thank you so much for your help and im sorry once again;; we will try to get this resolved asap!

Nixster

I just joined as tier 2 and upgraded to tier 3 but it still says most videos are private. I even cleared all my cookies and everything

kokoboro

Hi nixster! I’m assuming you’re on your phone, what browser are you using? If you’re using the Patreon app then try a mobile browser or PC! So sorry for the inconvenience! D:

Just that guy

That happened but I was able to navigate around it eventually. But it still said it was private.

윤상 이

I'm using the Galaxy S23 and I can't play the video, so I can't go in differently It says it's closed. Please fix it

kokoboro

Hi! Are you using the Patreon App? If so, you should try a mobile browser (Google Chrome) or a computer to view it! If it doesn’t work, please let me know what your phone and browser is. I’m so sorry for the inconvenience! Let me know if you’d like a refund at any time.

TinFoil T.V.

I joined at tier 3 and the video link tells me that video is private

kokoboro

Hey! Are you using the Patreon app? It should work on any mobile browser on your phone or on the PC! let me know if that fixes it

kokoboro

Ohh ok, what browser and phone are you using? I can relay this to the video hosting team and try to get it fixed. I can also offer a refund whenever youd like! Sorry for the inconvenience!

kokoboro

Hey! You may have missed it, but the Patreon app doesn’t work, and you have to get on a browser (chrome, Firefox) to view the videos at patreon.com/kokoboro!

Marco Valentin

Using an Android Galaxy S23. Says the video's private.

kokoboro

hi Marco! so sorry for the lat reply. are you using the Patreon mobile app? if so, you should try your mobile browser since it doesn't work on the app for now.. so sorry for the inconvenience, if you want a refund, please let me know at any time:)

Biggieboy

Hello I joined tier 3 and I am having problems viewing some of the videos it either says something went wrong, or video is private and I am on the browser page I’m also using an iPhone 13

kokoboro

Hi biggieboy! I was wondering if you could try copying and pasting the video post’s URL into your Safari browser page to see if it’ll load up? Thereve been issues where people would click the link and it would bring them onto the Patreon app which currently doesn’t work too well. Let me know if this solves anything! :o

Tran Tuan

Hello I join tier 3 by Samsung Zflip 4 but when I clicked to view the video it said private

kokoboro

So sorry for the late response, hmmmm. Could you try clearing your cache to see if that works? I’ve received an email from the video hosting team that says it might help ;; otherwise, it might just have to be viewable from the PC, which I don’t think would be a nice service I’m providing. I can offer you a refund if this is the case after you view the videos on the PC if you’d like and I’ll send this information to the video hosting team to see what they can bug test. Let me know, I’m so sorry for the inconvenience ;;

kokoboro

Hi Tran! Are you using the Patreon app by any chance? If so, could you try a mobile browser (google chrome, Firefox) and let me know if that works? :)

Biggieboy

No problem and I’ll see if that works but if not, I’ll let you know and don’t worry about the refund I know my money is going to a good creator that I trust

kokoboro

awh thank you so much ;; I'll keep trying to get these issues fixed and get back to you. if you change your mind and want your refund after all, please don't hesitate to reach out to me!!

Biggieboy

Hi kokobor I can see the videos now on PC. It just seems to be a browser and mobile issue.

Sssssss

Tier 3 here, tried on the app, mobile browser, and PC. None of them worked

kokoboro

ahhh that's so weird. can you tell me what the error is that you're seeing? and what video is it in particular? if you'd like a refund at any time do let me know too.. so sorry it's not working, i don't think i've come across this issue yet with someone

xXGeorge Xx

Hello Kokoboro, I have tried to watch the meimei vid but have not been able to. I tried on mobile with chrome and fire fox and on PC with chrome, fire fox and edge. Tried clearing the cache but even then it doesn't work, all it says is video is private.

Sssssss

It’s for every video except for the “Downloads” videos. When I click on any of the video it takes me to a separate tab and says “video is private”

Sssssss

The “Downloads” videos are the only ones that work when clicked on

kokoboro

hey George! seems like this might be a recent thing that's happening to people as you're the 2nd person today mentioning this issue for the first time. I have a request-- do you think you could record your process of viewing the video so that I can send it to the video hosting team for them to fix? if not it's totally fine, and I can offer you a refund at any time. let me know ;; so sorry once again for the inconvenience ah I forgot to mention, but you can send it to kokoborohen@gmail.com thank you so much!!

kokoboro

I see, that's so strange. it seems one other person is having this problem today for the first time. I have a request, if that's ok. do you think you could record your process of viewing the video so that I can send it to the video hosting team for them to fix? if you don't then it's fine, and I can offer that refund at any time. it seems it's something they're requesting in order to debug and see what's wrong. thank you so much regardless for pointing out this issue ;; so sorry for the inconvenience ah I forgot to mention, but you can send it to kokoborohen@gmail.com thank you so much!!

xXGeorge Xx

Hi the problem seems to have been fixed. It no longer tells me it is private. A new pop up appeared where all I had to do was type in my email to view.

Mitchellshakes

It is only the newer videos using sprout. The vimeo ones work fine. Tried clearing cache. In mobile browser.

Moe

It says something went wrong for me and I’m on mobile browser

Arkane Cortes

mobile error says privated video

Arkane Cortes

seems like this patreon is a scam?

kokoboro

Hey mitchellshakes! Sorry I totally missed this message ;; were you able to get this resolved? What mobile browser are you using? I’m in contact with a patron that got this resolved to see how they did it but haven’t heard back yet. If you would like a refund at any point, please let me know. So sorry for the inconvenience ;;!

kokoboro

Hi moe! Can you tell me which video and what mobile browser you’re using? Can you also let me know how you’re getting to the video (did you search up the url or did you click on an email link?) if you want a refund at any point, let me know! So sorry for the inconvenience ;;

kokoboro

Hey Arkane! Can you tell me if you’re using the patreon app? Seems like the number one most common issue for people is that they’re using the app which doesn’t work with the video hosting site at the moment. If you’re using a mobile browser, can you let me know which one? Otherwise, let me know if you want a refund at any point. Sorry for the inconvenience! I don’t mean to make this feel like a scam for you

adam a

do the videos not work if you don’t renew? i payed for the month and then cancelled so it wouldn’t renew, but now i’m getting an error try again message.

kokoboro

Hey Adam! Hmmm was it working before the renewal? It should be working no differently. Where are you getting the error try again message? Is it after you press play? I’m so sorry you’re dealing with this inconvenience ;;

adam a

Hi! Yes, it worked before canceling, but now when I press play i get this message: “Something went wrong. Try again!”

Sssssss

With all the problems that are commonly occurring for all users wouldn’t it be better to switch to a different video sharing program? Or maybe since the downloads work put new work as a download and then change the way the tiers access downloads

kokoboro

Can you tell me which video that is? And also how are you viewing it? If it’s on a mobile browser, I’ve heard some solutions is to clear the cookies and cache or changing it to desktop version. Of course, if you want a refund then I can provide that at any time ;; I’m sorry this is happening though aah

Brandon Littlejohn

Both Tier 2 & 3 videos say “this video is private”…. tried clearing cache & tried different browsers…. Still no fix

kokoboro

Hey Brandon, I’m assuming this is on mobile, have you tried switching to desktop mode on your mobile browser? Also, what device and browsers have you tried? I want to relay it to the video hosting team, so sorry:( if you want a refund at any time, let me know

kokoboro

Thanks for the suggestion! It’s unfortunate that it’s not working for some people. Though it seems like it’s only a small group of people, and that if we debug it for a moment that we can typically find an answer. For now, I still think the time and effort to help debug is still worth it, but not sure what will happen in the future. Thanks again for taking the time for feedback

Erebus

Idk if this will help any one but I had the same issue but I switched from private browser to the regular browser on mobile and it’s working

TheFourthShogun

Mine works just can't fullscreen it for some bizarre reason. Using chrome on my mobile (Xiaomi Redmi 12 pro).

kokoboro

I've been hearing about that and it's happening to me too! I'm trying to get it fixed right away..

Pipfonus

Tier 3 here, is it normal to have to complete a form to watch your videos? cause I play any video and it says that and is either add my email or my name AND my email.

kokoboro

Oh no.. The name and email thing should not be normal, I will look into that immediately! It should only be asking for the email, just for leaking purposes. But also, if you’re not satisfied with the quality of the service, please reach out so that I can refund you! So sorry for the inconvenience u_u

Pipfonus

Is ok I just wanted to be sure, if asking for the email is normal then I'm good with does ones then, If you need I can check and DM u witch ones ask me for my name to help sorting the problem out

Nicholas Ferraro

I was trying to watch your post on safari like you have said, but when I click on the video it say:”something went wrong try again”

kokoboro

I’ve heard this to come up with select few users. I’ll bring this up to them again but honestly, thinking about testing another video site sometime this week. Maybe it’ll fix some issues, I’ll let you know! In the meantime, if you want a refund at all then please let me know

Hishyamuddin Hussin

I just recently subs to your Patreon tier 2 to watch the mei mei vids, but the page show the video is private 😔

Hishyamuddin Hussin

Already try all the method that being mention in the comments and didn't even work. So I might as well asking for refund 😁

Real

Trying to watch the mei mei vid on mobile it says the video is private

kokoboro

Hello! It should work on mobile browser and not the app:) let me know if that fixes it. And at any time if something’s wrong and you’d like a refund, do let me know!

Sigh Up

Hey your videos are all private, and I can’t access them. I’ve tried different solution, but nun have worked so far.

SUN

Where's the freiren video?!

kokoboro

Hey sun! Part 1 is out and should be in the collections tab under tier 3! I'm nearly done with part 2 and should release in a couple of days, unfortunately I've been bedridden and sick so I've been unable to do the work I should be providing for you all. I'll try my best to get it out asap!

kokoboro

Hi sighup! I'm in the process of changing video hosting sites actually to see if it will help at all. During the process I unfortunately got sick so I haven't been able to do much. I'd ask to debug your issue and am still open to help (wanted to ask what error specifically you're receiving on PC, or a mobile browser) but I'd also like to offer you a refund if you want!

:D #2231

everything shows as private, but we know you're trying your best to fix everything!! godspeed 🫡

Lalilalile

Hey, the Cyberpunk Lucy video still shows as private. I’m on browser (tried Safari and Chrome) 😭

kokoboro

ahh literally everything?? D: I'm trying my best and I'm hoping this new video hosting site works out so that I can resolve everything by the end of the week! Truly crossing my fingers here. Otherwise I will continue to help debug. Thanks so much for understanding ;;; means a lot! If at any time this doesn't satisfy you then please let me know if you'd like a refund:) thanks so much

kokoboro

Hi lalilalile! The Lucy video's probably from the vimeo days which I've stopped paying a subscription to so that's why it's likely privated! The video though, is downloadable through this site right now. I'm looking into transferring to a new video hosting site so I'll keep you all updated on it, but if it's successful then I'll try and upload all the existing videos without downloads onto there for viewing! If at any time this doesn't satisfy you then please let me know if you'd like a refund:) thanks so much

Lalilalile

Thanks Kokoboro! I tried the Drive download link but it shows as in violation of terms of service. The mp4 link works but I think that’s the preview (1:15 min)

kokoboro

Ahh okay! Let me double check on that link, I think I did attach the file onto the patreon post too (the mp4). Also, it’s probably the case (it’s been a bit so I don’t remember for sure) that the 1:15 min mp4 is actually the full version as I try to release these every month and can’t do much more unless I work on more parts later! If you’re unsatisfied with the content again then do let me refund you!

Joseph

What is Vimeo? And why do I have to download or have that to watch full videos?

Joseph

The full Zelda one, are they all under 2 minutes long too? There was a couple full ones that said Vimeo.

kokoboro

Those should have mp4 download links for you to download and view! I’m attempting to reupload them soon using a new video hosting site as my Vimeo subscription just expired:) I’m waiting on some files to set up from Apple right now but should take just a few more days. And yes those videos are around a minute long! I’m unfortunately just a single animator that does the entire process including sound work every month, so the videos I produce are on the shorter end to save from burnout haha. Hope you enjoy though! Let me know if you’re not satisfied with the service and would like a refund

Yoshi Razz

Every video I try to watch say "Video Is Private" and won't let me view anything...

kokoboro

Hey Yoshi razz! Are you watching on the patreon app? If so, it won’t work on there and will show you the private issue. It currently works only on mobile browsers and pc! If you’re unsatisfied with the service let me know and I can provide a refund:)

Salcito

I cant see the videos on my PC neither my phone

Chris

Can’t see the video on my phone or nothing. Using safari

kokoboro

Hi Chris! Sorry it's happening, can you tell me which videos in particular? :( I'm also going to be updating the older videos tomorrow with a new video hosting site. I'll keep you updated! Please let me know if you'd like a refund at any point

kokoboro

hi salcito! can you tell me which videos these are in particular? for the older videos, I'll be reuploading them tomorrow with the new video hosting site, so I'll keep you updated, but they should work by then if you're referring to them!

Salcito

Yess, all the videos of tier 2 i couldn't see ok the app but on my Chrome i can, thank to help me

JTibbss

The videos I’m trying to watch say private

kokoboro

hi jtibbs! I was wondering if you could tell me what your setup is when viewing the videos! if it's via the Patreon app, I recommend switching to a mobile browser or PC for the newer videos. If you want a refund at any point in time, let me know, I'm so sorry ;;

JTibbss

Sorry I got to get it fixed all I did was just use chrome I tried google and safari and it didn’t work but chrome specifically worked

Salad

hey so every link i click on it says "this video is private"

Abraham

I get the videos privately

El papayas

Hey I have some troubles to see the videos , I’m the app says “this video is private and now I’m try in the web site and says , something wrong try again

kokoboro

hi el papayas! please view the latest videos on either your mobile browser or PC and let me know if that works! I just updated a lot of the older videos as well. can you tell me if it's been fixed now? if not, then let me know which video specifically! if you would like a refund at any time then let me know! :)

kokoboro

hi abraham! are you viewing on the mobile app? if so, then try a mobile browser or PC and let me know if that works! if you would like a refund at any time, let me know:)

kokoboro

hi salad! sorry for getting to this so late. are you still getting issues? i just updated a lot of the older videos, they should be working seamlessly now ^^ for the newer videos, please watch them on a mobile browser or PC! if you're still getting issues then let me know more specifically which video(s) and what your setup is. if you want a refund at any time as well, then let me know! so sorry for the inconvenience..

- •

hi i tried everything but still the videos not working so can i get a refund please?

Kevin Larsen

im having issues watching the older posts aswell, both on mobile and broswer, chrome specifically. its just not loading

chentoky

I tried to access a video but it tells me that it is a private video, I tried on the Internet and in Chrome to watch a video but it tells me the same thing! What can I do to see content? Thanks for your attention!

kokoboro

Hi chentoky! I’m so sorry you’re experiencing that D: can you tell me what video specifically is showing this issue? I’m also assuming you’re viewing on your phone, what phone is it? And are you going to my page by typing in the URL or redirecting through an email? Thanks so much for your patience ;; if you do want a refund at any time, please let me know

Degen

Is the August vid going to downloads soon? 😬😬

Nirvexal

my mans when are you dropping again? looking forward to the new animations <3

TinyB

I just subscribed and I can’t watch any one your videos. I’m on mobile browser using iPhone 15 pro max

Josi GP

Where is Saitama video?

kokoboro

hi tinyb! what does it say on the mobile browser? and i'd like to ask if it isn't too much, can you try your computer and it has the same problem? sorry its happening to you:(

Victor Santos Her

Im just subscribed and the videos redirect me to the page and says "this video is private"

AZRAELAF

When is it going to be available for tier 2 the Tatsumaki one ?

Beyonder Cosmis

Hello i have problem when i click the link they say the video is private how it fix i use phone vivo 23e

kokoboro

hi! are you using the patreon app by any chance? if you are, then could you try using your web browser or PC? let me know!

Jahad2

Can't see the videos. When I try web browsers it says I only have free licence.

P

I can't watch the video anywhere

P

I can’t watch any of tier 2 and 3 videos. I already tried the web browser and pc, I had the same issue in both

kokoboro

hi p! I'm going to send you a DM to talk about this, but I can definitely just offer a refund as wellT_T sorry you're dealing with this

P

Ok, I’m waiting for the dm. Tks a lot

I just love hentai🤷‍♂️

When I click the link of a tier 3 vid it just keeps resetting the page and doesn’t load or take me anywhere to watch it, also another issue I’m having is when I click on the video its self to try and watch it there it says “something went wrong try again” even though I’m tier 3.

Shadow Garden

Most og the tier 2 and 3 vids dont work for me, kreps saying something went wrong

Lowkey

My videos aren’t loading

kokoboro

hi lowkey! can you tell me what the error's saying and if they're for more recent videos or previous ones? also, are you using the mobile app or are you using a browser version or pc version of patreon? if you want a refund at any time, then please let me know! ;; sorry you're dealing with this

kokoboro

sorry for the late response shadow garden! are you using a mobile browser or pc version of patreon as opposed to the app, first and foremost? and can you tell me which videos they are? i'm so sorry you're comin across this, please let me know at any time if you want a refund ;; thanks so much

I just love hentai🤷‍♂️

I’m having the same issue and haven’t got a response in two weeks lol, is it where you click the play button of pretty much all videos and it says “something went wrong try again.” Despite me being on the mobile browser.

JustAChillGuy

I'm using chrome browser on mobile the older teir 2 videos aren't loading. It'll load like a thumbnail image but no video will ever play.

Austin Torres

The Nami tier 3 video says that it’s private.

William

I'm sorry to say but the Nami video isn't working for me and I tried both on the app on a browser , so I would like to ask for a refund please

SDystopia

Can I get some help please:(

kokoboro

yes of course! what is your issue? sorry if you had sent a message earlier and I missed it

Wayne Igoe

Can you help me please?

Wayne Igoe

I bought the tier 3 subscription, and the level 2 unlock thing doesn't work, and for some reason, I can't download the Orihime and Rangiku video?

DrK

Im on PC on firefox. They consistently just say 'Something went wrong. Try again!'

kokoboro

can you link me to the level 2 unlock thing? that might be a patreon issue that I'd need to take up with them, and if that's the case then I can refund you for sure. For the orihime rangiku video, it's tier 3 early access, so there isn't a download available yet! It's mentioned in the tier benefits, but if you missed it then I understand and can also refund you here as well!

kokoboro

That's strange hmmm.. Have you tried phone browser? I'm sorry that's happening, can you send me a link to one of the videos that does that?:( I can definitely refund you if you continue to come across this issue, just let me know

Ramirez

Hey Koko, from what I see when I use mobile the links work but the patreon videos don’t. If you’re able to post the tier 3 stuff as links I think that would work on mobile

Frosty

It seems like every video posted using SproutVideo doesn't work if you're using Firefox, but seems to be perfectly fine with Chrome. Although for some reason there a few videos that don't work using either. Those are Lucy July Full, Zelda June Full, Zelda May , and Purah. This could just be my case, but I'm sure this info might help someone else out

goku

Where the orihime video at

Slade

could you help me? I’ve already messaged you

ദ്ദി( ̄︿ ̄)ദ്ദി

Having issues with Robin general lag and jittering (with both Chrome and Edge), guess im gonna wait for the HD update to resub :c, is it posible to manage a refund?

kokoboro

Hello Caleb! Can you tell me if you’re viewing from your patreon app or browser? Sorry for the inconvenience ;;

kokoboro

Yes of course you can!! I’ll send it when I can copy and paste your name on the computer to search up to refund haha

Nicolied Yumy

Tier 2 videos won't play, i subscribed tier 2

DrK

How come theres download for Orihime/Rangiku but not Rrobin, Tatsumaki/Fubuki, or Nami?

kokoboro

hello nicolied! let me know if you are still struggling with this, and if I can provide a refund if it's not working

wahooligan

Having trouble playing any videos, everything just gives me an error message

シャバーニ 5884

can't watch the video because it says "this video cannot be played on this domain"

Jon Jonson

tatsumaki and fubuki video download when?

Jake Munoz

Can’t watch Ezra tier 3. Says “video cannot be played on this domain.”😣