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Payment Processing Issues (Patreon)

Published:
2023-08-08 21:23:28
Imported:
2026-06
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Content

Hey friends — Patreon made some changes to their payment processing and unfortunately that means a bunch of folks have had payments declined. (There is a very scary, steep cliff in my earnings graph right now... 😳 yikes!)

If you're one of those Patrons, here is what Patreon advises:

  1. Contact your card issuer to confirm the charge is valid and retry that card
  2. If the retry does not work, try a different payment method. You can edit your payments in your Settings, under Billing History (pictured above).

I know this is super frustrating, so I really appreciate those of you who take a moment to get your information corrected. In my ideal world, supporting me would be as easy as possible — I hate when supporting me becomes an inconvenience to you guys.

Please don't hesitate to let me know if you have any questions, and if I can't answer them, I will find someone who can!

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Comments

Glynn Stewart

THANK YOU for pointing out the billing history section. I've been trying to make sure everything was working right since I'd heard of the problem, and that helps a bunch.

Michael Brost

I saw this from another creator; it seems real widespread.

Richard Riley

I hit it last month with only one of the people I support. It was strange because clearly the card was working... it did eventually go through but not for another week, we're still not sure what the problem was, and the bank said it was probably an issue with the point-of-service settings.

Bjørn Egil Larsen

They will likely have it fixed before my next payment is due in January. Having to pay only once a year do make life a bit easier

ginnydi
>>114792394

Yes, Patreon made a change to their payment processing, so this has affected basically every creator.

ginnydi
>>114792621

Yes, this is 100% an issue with Patreon's processors, not with any of your banks or anything!

Jennifer Lancaster

Oh I just remembered I paid a year at once. 😮‍💨 sorry you are having trouble

David Greenlaw

Mine seemed to go through just fine. But yeah, that can really be annoying when that sort of glitch happens.

peter varfalvy

I'm so sorry to hear this! I hope it gets resolved Ginny! I signed up to once a year and the payment went through fine. FYI, I also patron dungeon dudes and they only have a monthly plan, but no issues there (I went for a dungeon dudes tier that is equivalent for me to over $4 Canadian a month, so maybe that is why I had no issues there?) Perhaps it is a monthly low threshold thing? I was once victim of a credit card fraud where multiple very low (below $2 Canadian a month) charges were being made, so perhaps multiple factors are at play?

earendilgrey

It looks like it went through okay for me. I can imagine how scary that must have been to see that earnings drop. Hopefully, everything can get resolved soon.

Stephanie

Yay for annual memberships!

Nathanial

I have been wanting to support you, so when I saw this message, I decided to move up from being a free member to help move that sharp drop to start moving back up just a tiny bit anyway, even if all it does is bring a smile to your face. Thank you for all your videos!

ginnydi
>>114806465

I have no idea what the specifics are, to be honest, I'm just going off of what Patreon has said, which is that they made changes to their payment processors and there have been an unusually high number of declines as a result.

DANINE DOLPHIN

I saw this message and support you. I checked that my card works, but I had to change my pledge. It was on my old automatic amount so I doubled it. Hope that helps.

Dylan Craven

On that annual membership, so this will not be an issue for me (at least until April, next year.)

Robert Thomson

I've been seeing the news around this, and checked my bank immediately. I hope it's been/being resolved quickly.