SKU1889

⚠️ Troubleshooting Checklist for MEGA File Access

If you cannot access the file even after entering the correct URL and password, the issue is likely caused by outdated browser data or a minor input error. Please try the following steps in order:

1. Check Password Input (Hidden characters/spaces)

   Check for accidental spaces at the beginning or end:
   When copying and pasting, invisible spaces are often included by mistake. Please double-check and delete any blank spaces before or after the password.

   Ensure all characters are half-width (Alphanumeric):
   Make sure you are not using full-width characters (often caused by Japanese input settings). Enter all letters, numbers, and symbols in half-width standard text.

2. Avoid Outdated Browser Data (Cookies)

   Open in an “Incognito / Private Window”:
   This is the most common fix. Browser history, old data (Cookies), or ad-blockers can interfere with MEGA’s system. Please open a new “Incognito” or “Private” window in your browser, paste the URL there, and try again.

3. Change Your Browser or Use the App

   Try a different browser:
   If you are currently using Chrome or Safari, try switching to a different browser like Edge or Firefox.

   Use the MEGA App (If on a smartphone):
   Mobile browsers sometimes fail to process MEGA’s decryption properly. Please download the official “MEGA app” from the App Store or Google Play and try opening the link through the app.

4. Check Your Network Environment

   Switch your network (Wi-Fi ⇔ Mobile Data):
   Some company or school Wi-Fi networks block MEGA due to security restrictions. If you are on a smartphone, please turn off Wi-Fi and try using your mobile data (4G/5G).

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