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Hi All,

Apparently Patreon is changing their payment gateway provider for sites that have adult content like TheDuchy.  They are switching to a provider in the UK instead of in the U.S., which may impact payments this month, depending on the policies of your bank.  

Patreon sent this out in case you see anything strange:

If your patrons are having any trouble, here’s what they can do:

If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine. 

If their payment failed, they can follow these steps or switch to a different payment method.

If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments. 

Here’s what we’ll be doing:

We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.

<end Patreon quote>

Hopefully this won't impact you, but I wanted to give you the heads-up just in case.

Thank you, as always for your support!

Lazarus

Comments

JR Thomas

Just got my Patreon receipt with no problems. I use PayPal, so that might have some impact.

T P

This explains why the charge is higher this month. Nearly $0.42 more and you don't see a cent of it I bet.

Lazarus Redmayne

Seriously!? My understanding was that the fees came out of my side, not that they changed on your side. (I expected to see less this month because of this, and yes I certainly don’t see any more.) I have been thinking for a few months that I need to look for a different member management system, I may need to prioritize that. ...the problem is that I need to support both Patreon and the new system at the same time. If I tried to just jump to a new system without also supporting Patreon, too, I’d lose a bunch of members. But member engines really don’t seem to like to support each other—big shock there. :). I’ll probably need to have some custom code developed.

Craig Sweetnam

I like the fact that it gets buried with other g rated content. I prefer not to use a porn payment processor.

Oraenges

This explains why my payments have been $14.38 instead of $10 each payment now. Honestly, while it's not a huge amount, it's still almost a 50% increase and will effect my ability to continue as a supporter or not..

Lazarus Redmayne

Whoa! Seriously!? That’s crazy. If you don’t mind sharing, would you drop me a private message with your country? I’d like to raise this as a concern with Patreon...