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This week, I have absolutely nothing new to report.

Except that I am now approximately one bureaucratic checkbox away from a complete mental breakdown.

Last week, I wrote that exchanging emails with Steam once a day isn't very efficient due to the time difference.

How young... How innocent... How optimistic I was...

Steam still hasn't replied.

On Tuesday, I even sent a follow-up message with a screenshot showing that the content survey is still locked.

The ticket still says: "Awaiting Support."

The documentation says that unlocking the survey is a simple support request.

The reviewer signed his message as "Support."

So now I find myself wondering whether there is:

Support

Support Support

Advanced Support

Secret Support

Support Plus Premium Edition

Because at this point, I genuinely don't know.

Today, I opened a second ticket specifically about unlocking the survey.

We'll see what happens.

The truly beautiful part is that all of this is happening because of one checkbox.

A checkbox that currently has more power over my life than I do.

My original plan was simple:

Finish Chapter 2.

Submit Chapter 2.

Get approval.

Take a small vacation in July.

Now the vacation increasingly feels like one of those mythical creatures people talk about, but nobody has actually seen.

To be clear, I understand the review process.

Rules are rules. That's fine.

What I would love, however, is communication that is at least vaguely compatible with human logic.

Anyway.

There is nothing I can do now except wait.

So I will continue working, continue pretending to be patient, and continue refreshing my inbox far more often than any reasonable person should.

Thank you all for the support.

Have a great weekend.

Nemiegs.

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Comments

Zargot

I’m guessing by your post that chapter 2 is done and we just have to wait it for steam’s approval?

Krieger San

Is chapter 2 available here? or only going to be on Steam?

Nemiegs

It will be available here as well, once testing finished. And it will be available on Steam too, once approved

Circuitarity

I have seen the mythical Cay-Cay-Shun... off at a distance... through a fog... it was sitting very still... my brother said it was just a log but I know the truth...

PickerPatron

That's a shame. I hope they reply soon 🙏! I'd like to think that they have hundreds of emails to get through and that they aren't deliberately delaying the response. Do you think the same person will reply, or will someone else be assigned to the case? I really hope everything is released soon 😉👍! Will Chapter 3 cover weeks 5 and 6? Did that content need reworking too? If that content can be recycled, I suppose you'll pick up where you left off in week 7 very soon after your well-deserved vacation 🥳🎉.

Nemiegs

Thanks! 🙂 I suspect Steam is simply handling a very large volume of submissions and support requests, so delays are probably inevitable. What makes this situation frustrating is that I already know what needs to be changed. The review feedback is clear. The problem is that the Content Survey section I need to update is currently locked, so I can't make the requested change myself. I replied to the review ticket over a week ago, asking how to proceed, but I'm still waiting for instructions. At this point, I don't really care whether the same reviewer or someone else handles the case. I just need an answer. Right now, the biggest issue isn't the review itself — it's that I don't know whether replying to the existing ticket was sufficient, or whether I was supposed to open a separate support request to have the survey unlocked. Until I get clarification, I can't move forward at all. Hopefully, I'll hear something soon and can get the build back into review. Yes, Chapter 3 covers Weeks 5 and 6 of the game. All content needs to be reworked, at least a little, to fit the new story angles. There are also new storylines that had no material in the original game.

johncfinley1

Why I stopped Steam... I quit two years ago, it feels so good, even two years gone by. I guess AI has already taken ownership of Steam.

Movie Ranger

Will all chapters continue to be published here in the future? I live in a country where you can't buy the game on Steam. Or will there be a way to buy a Steam key here? If so, I could activate it that way.

Nemiegs

Chapters will be released here as well. And I will not wait for Steam approval to do so. Early access to Patreon release tomorrow.