✸ PATREON FAQ ✸ TIERS & REWARDS ✸ SHOP ✸ REWARDS STATUS (Patreon)

🟠 Shop → Open !
Password : patronsonly!

🟠 DECEMBER REWARDS WILL SHIP EARLY JANUARY to avoid lost packages during the holidays ☃️

REWARDS STATUS for FRANCE + WORLD
STATUS FOR THE US (below ⚠️)

🟠 January rewards : Received ✓
We will start packing January rewards on Monday Jan 19.
🟠 December rewards status (France + World except the US) :
Moonstone : Shipped ✓
Nebula : Shipped ✓
Eclipse : Shipped ✓
Shooting Star : Shipped ✓
Happy Galaxy : Shipped ✓
Cosmos : Shipped ✓

⚠️October, November & December rewards status for the US⚠️
Moonstone : Shipped ✓
Nebula : Shipped ✓
Eclipse : Shipped ✓
Shooting Star : Packing ○○○●
Happy Galaxy : Packing ○○○●
Cosmos : Packing ○○○●

If you live in the US and pledged the Shooting Star, Happy Galaxy or Cosmos tiers :
From now on your rewards will ship every 3 months.
October, November and December rewards are packed and in transit to the US. Our friend Omar will help us ship the letters starting January 21st. I will update this post when the rewards are on their way.
Next batch of rewards will contain January, February & March and will ship in March.
If you pledged the small letter tiers (Moonstone, Nebula & Eclipse), no worries, your rewards can still ship from France and will ship every month, as usual.
✷ How to edit your home address/contact information in Patreon : 
Settings -> Account -> Shipping address -> Edit

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Questions about tiers and monthly rewards ?

Patreon charges you every 1st of each month.
I currently charge patrons nothing at signup, then monthly on the first.
Example : If you join on September 2nd, you'll be charged on October 1st and will receive October rewards.

✷ If I subscribe today, will I get this month's print(s) in the mail ?
If you join my Patreon page before the 1st, you'll get the rewards of the following month (ex : you join on January 20th → you'll be charged on February 1st → you'll get February's rewards).
I ship Patreon rewards around the 10th of each month.

If you missed out a print you really wanted - no worries ! I usually open the shop for my patrons every month so they can purchase previous Patreon prints.

✷ The $1 tier (Little Comet)
I post a new illustration every Monday on social media. If you are tired of social media, its algorithm, don't want to miss any of my newest illustrations & paintings and support my work, this tier is for you ! I will post 2 to 4 new illustrations per month, most likely on every Monday.
This tier will be hidden from Patrons who pledge above $1 - I don't want to bother patrons who pledge $5 or up with these $1 because they will get to see it + some extra content like works in progress or process videos anyways - and I don't want them to receive two emails for the same illustration every Monday.
So don't worry if you pledged $5 or up, you will have access to the same content with even more extra content than the $1 tier !

✷ The $5 tier (Stardust)
You will have access to my sketchbooks, works in progress, previews, shop updates, newsletters, videos and phone wallpapers.

✷ The $10 tier (Moonstone)
You will have access to my sketchbooks, works in progress, previews, shop updates, newsletters, videos and phone wallpapers + you will receive a mini print (postcard size) every month.

✷ The $13 tier (Nebula)
You will have access to my sketchbooks, works in progress, previews, shop updates, newsletters, videos and phone wallpapers + you will receive a mini print (postcard size) + a sticker every month.

✷ The $20 tier (Shooting Star)
You will have access to my sketchbooks, works in progress, previews, shop updates, newsletters, videos and phone wallpapers + you will receive a mini print (postcard size) every month + a bigger print (A5 print). The small and big prints are two different designs.

✷ The $23 tier (Happy Galaxy)
You will have access to my sketchbooks, works in progress, previews, shop updates, newsletters, videos and phone wallpapers + you will receive a mini print (postcard size) every month + a bigger print (A5 print) + an exclusive sticker. The small and big prints are two different designs.

✷ I ship worldwide ! I usually send out prints around the 10th every month.

✷ Please remember to update your postal address on Patreon if you're moving !
✷ How to edit your home address in Patreon : 
Settings -> Account -> Shipping address -> Edit

ABOUT THE SHOP

If you order from my shop and encounter an issue, please email sibylline.onlineshop@gmail.com
My sister Apolline takes care of orders, refunds and lost packages.

If you have any questions regarding tiers, please leave a comment here and I will update this post so everyone can check it out when they need to 🌼

Thanks again for the support on Patreon !! 💕

Hugs,

Sibylline