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The scammers have upgraded their game. Now it is the voice of very professional sounding US males. The phishing attack known as "technical support" or "impersonation scam," where fraudsters pose as customer support representatives from Coinbase saying your account has been hacked

I had him on the phone, was hoping to record it and I pressed teh record button but the recording failed. It was so interesting Here's how it went:

The Scam Process:

  • Initial Contact: The scammer calls you, often using a spoofed phone number to appear legitimate. They might use a voice or accent that matches the company's typical customer service demographic, in this case, sounding like an American to gain trust. They give u a fake employee ID, fake case number, etc.

  • Pretended Issue: They inform you that there's an urgent issue with your Coinbase account, such as unauthorized access attempt in my case.

  • Sending a Link: They then suggest sending you a link via text or email to "verify" or "secure" your account. This link leads to a phishing site that mimics Coinbase's login or verification page. DO NOT TOUCH THIS LINK OR EMAIL.

  • Hijacking Your Machine: This link can also take control of your machine and capture your data.

  • I wish it recorded as I said a ton of bolony info and strung him along. Sadly it did not record.

  • After I let him know I knew he was a scammer all along he cursed and blinded me out of the room.... it was unreal.

Defensive Measures:

  • Never Click Unsolicited Links: Especially those sent via text or email from unknown sources or even if they appear to come from a known number/email. Always verify the source independently.

  • Direct Contact: If you receive such a call, hang up and contact Coinbase through official channels (like the contact information on their official website) to check if there's any issue with your account.

  • Two-Factor Authentication (2FA): Use an authentication app for 2FA or Yubikey rather than SMS, as SMS can be intercepted through SIM swapping or other attacks.

  • Educate Yourself: Be aware of typical scams. Coinbase will never call you never mind ask for your password, 2FA codes, or to click on any verification link through a call.

Comments

LopRidgeway

Anytime you send a message on X to Coinbase support, you get 5 scam responses. Only use DM's on X.

LopRidgeway

And the garbage exchange Coinbase requires a lot of customer support of which they have none.

Corsair

I have to share with everyone this happened to me on November 27. First they hacked into my Gmail account then I got a call from a spoofed phone that the caller ID identified as Coinbase. They then sent me two emails that said Coinbase support I stupidly opened them. They then told me that they were going to put my.SUI tokens (thank goodness this was the only thing I had on Coinbase) into a Coinbase vault account. These were American sounding men, and there was more than one of them on the phone. So I must confess I fell for it. I go to look for my tokens in the supposed Coinbase vault and of course they’re not there. Good luck getting a hold of Coinbase support when you dial their number there’s at least a four hour wait. I finally got a hold of them the next day via their chat line. I had to wait five hours on that. And of course once your tokens have been transferred to another wallet you’re out of luck they are gone forever. So now I’m dealing with the FBI and since I don’t know anyone there, I’m sure my report is one of many thousands that this scam group has successfully worked on . This is of course, very embarrassing for me to confess to. I’m usually an extremely cautious guy. But these people had information that I thought there’s no way they could have. But obviously they did. So is James says word to the wise. These nefarious people are out there And they want your money and they have new ways to get to it. PS they also used a debit card. I had on file to buy a few hundred dollars worth of bitcoin and transferred that to a different wallet. I told Coinbase about that as well and got my bank to stop that transaction. So you know what Coinbase did? They took what little money I had left in my account to cover that transaction partially as it turned out. Don’t expect Coinbase to help you out.

Alex Natour

I was a victim of this exact scam 1 years ago, by the time I realized what happened, 30k was stolen from my account 😔

Harrison

As a cybersecurity professional one of the best defenses you can do is multi-factor (MFA) authentication. Additionally hard wallets/self custody. Keep your keys/seeds off any digital platform. Additionally, regarding emails, and unsolicited texts. Do not respond of click anything. If there is something potentially wrong or you’re worried about your account in anyway, login directly to the platform.

KL9561

I would even be careful to be on these calls for most people. They can even record your voice and match it somewhat with AI now...

BTCMiike

You mean he cussed at you? How rude i mean if someone is going tp F&^k me i don't mind a lil "Pillow talk" but be nice about it! GL2ALL

Martin

Here’s how I set everything up for security: 1) Phone: All phone numbers and accounts are under my wife's name exclusively. She has also set up a PIN code for her account. Reason: If someone tries a SIM swap scam using my number, they would first need to confirm her identity and provide the correct PIN. Additionally, her last name is registered under her maiden name for added security. 2) Email Security: I use a YubiKey for Gmail and a separate YubiKey for Coinbase to enhance account protection. 3) Coinbase Email: I change my Coinbase-associated email every 6–8 months. Reason: If my email gets leaked, it would likely be the first target for hackers attempting to breach my accounts. To manage this, I buy a new domain through DreamHost and set up a fresh email on Outlook. If the new email begins receiving strange attachments or suspicious messages, I immediately replace it with a new one. 4) Computer Scanning: I regularly scan my computer using Malwarebytes and RogueKiller Anti-Malware to ensure it remains free of malware. 5) Browser Cleanup: I use CCleaner once a week to clear all browser cookies and other temporary files.

Martin

6) I maintain a separate bank account exclusively linked to my Coinbase account. Reason: If someone gains access to my Coinbase account and attempts a transfer, there is only $100 in this account at any given time. When I need to buy cryptocurrency, I first transfer the required funds from my primary account to this secondary account. 7. Cold Storage: For added security, I use cold storage for my cryptocurrencies. James mentioned using Trezor for BTC, which I also use, while I rely on Ledger for storing other cryptocurrencies.

Gheorghe IUREANU

Coinbase never contacted you…! Only spamming is doing

Beach66

WARNING - I just had a YUBIKEY show up FDX I did not order!