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We didn't post any videos in July because we COULDN'T. We were moving and as a BACK UP, I physically went down to COX INTERNET offices and had them cancel my Internet on my old place but I told them to DISCONNECT IT AT THE END OF JULY while activating it at my new place. I told them not to disconnect my old place because in case my new place had problems I wanted a back up. They said OK. They said it was done.

They disconnected my Internet almost IMMEDIATELY at the beginning of June. What's worse, my new place didn't work either. So even though I had a back up in place, they fucked up. I thought "OK whatever".

I keep getting e-mails saying my bill is overdue but my bill is paid so I contacted Cox. They claim I NEVER disconnected my service at my old place. And they've been billing me all this time but since I "didn't pay" (my account is also on AUTOPAY) they have been adding fees. They told me to call the billing department to get the fee waived. The billing department says there is "nothing they can do" and what's the fee?

$500+. They want to charge me OVER FIVE HUNDRED DOLLARS for NOT using Internet.

See, if they were dealing with just anybody they assume most people would crumble under the feet of the giant corporate overlords but here's what they don't know: I just watched a lot of Vincenzo and Penthouse.

WOOOOOO LET'S GOOOOO. I'm marching back into their offices next week!

Comments

BaoziBang

Go be your own Revenger!

Harley

Was your communication on the phone or email? Because I believe they should have recorded your phone calls with them for quality assurance so you could have proof of your agreement

Nora Etkame

Good luck PD!!!!! I’ve had to deal with assholes like that and as you said they expect people to not fight … bring every proof you have and crush them!!

Ara J

GO GET THEM FEES WAIVED PD!!! WITH THE POWER OF JU DANTAE AND THE ATTITUDE OF VINCENZO😂

Emily L.

How dare they?? Go PD, crush them for scamming you like this!!

DreamyStateOfMind

I sense rage and I feel truly inspired. Go take them down!

Malaki.H

Omg I would pay to witness this episode

CJoan Rodriguez

I agree! I know it's tiresome and annoying, but I just redirect my frustrations to them and let that be my main fuel. I stay polite as best as possible, but stay firm. They'll eventually cave. Good luck, and fight on!

rockthekazb0t

Channel your inner Revenger and DESTROY THEIR WILL TO LIVE 🔥🔥🔥

flowerbit

That’s so fucked. I hope they do the right thing and wave the fees

Giselle

PD harness your inner Karen and hound their customer service

Diana

Not glad this had to happen, but glad you're 'fighting' them. Make sure you talk with the right person though, ask directly for one of the managers/sups/escalations people. Regular clerks or the billing agents over the phone do their best but ultimately they are one of many people in a monster of webs and policies. Spoken as a former Call center agent -.-'

Sakura

Just tell them you've got +5000 patrons a.k.a minions emotionally dependent on your videos and we can get kind of annoying if someone messes up with our spiritual leader a.k.a YOU. did somebody said cox internet cancel party? see you on twitter comrades.

Isabella N.

use the boiling rage you feel from the penthouse and give them hell 😌

Maria

hahaha Penthouse and Vincenzo got you in that revenge state of mind. we love to see it. ☺️ go get them!

Aida

Good luck, PD! Hope everything works out. Give them hell.

Aya

as you SHOULD dont let them fool you!!

Donslaught

PD Livestream Cox cancel party?

mssmercedes

Wtf please give them hell on all our behaves

Aleia

As you should! Channel your inner Karen and give em hell!

GloomyBear

I’m sorry this is happening PD. But I think it’s a learning lesson - for any transaction (especially when starting + stopping a service), you should always 1) Ask the representative for their name and 2) ask that they send you an email documenting the transaction, preferably with a confirmation number. It doesn’t matter if you went in person - if there is no record then it might as well might have never happened. This is something my mother taught me - always get it documented, it’s your receipt of proof, because then you shield yourself from any liability.

Ebony Nicole Schuetz Derrickson

One thing that you should be able to pull up is information from your old place regarding the amount of “usage” that has been used since disconnection. It’s bullshit that you have to go through that and a LOT of internet providers are extreme dicks about it. See what other type of internet provider you can use in your area. I would burn up Yelp, Google, etc. and discuss the shitty services you had been getting and how they are scamming you.

Tony Bian

Crush them like Saeloyi crushes Changa!

Brittany Urbati

PD go online and file an FCC complaint. They are a federal agency that acts on the consumers behalf with telecom companies. I had AT&T add a service to my bill I did NOT ask for and was having months of trouble trying to get it taken off my bill. I filed the FCC complaint and had it solved in two days. The FCC will contact them on your behalf and all communication will be through the FCC agent. My agent even emailed me a few days after AT&T told them it was fixed to verify the charges had been removed.

lzylizzy

Honestly that's absolutely what you should do. When companies try to pull that shit I call and call until they finally realize they can't get away with their bullshit. GIVE EM HELL!!!

Thildia

I do not understand the madness that are american companies. This is truly mind-boggling, how can any of this even exist

Lelja Hamisha

You can do it PD!!!! Exactly, don't let these assholes get u down